Remote Customer Service Representative ' Facility Maintenance Services

ABCO Maintenance is a Commercial Facility Maintenance and Construction company that has been serving the Tri-State area for over 35 years, operating 24/7. We are seeking a Remote Customer Service Representative to work in our Sales and Account Management Department.

Why Choose ABCO?

• Competitive salary range: around $18 per/hour, depending on experience
• Weekly compensation
• Comprehensive benefits including Medical, Dental, Vision, and 401K
• Vacation and Sick time available
  
  

The Remote Customer Service role will work in our Sales and Account Management Department to assist in day-to-day operations centered around Sales and Account management. The ideal candidate will have a fine attention to detail and comprehensive documentation skills, and well as an ability to proactively follow-up on customer feedback, issues, and resolutions. This position also requires the ability to build and maintain relationships with customers or potential customers, strong communication and decision-making skills, and the ability to collaborate across teams to ensure customer satisfaction.

Key Responsibilities

• Documenting Issues: Accurately record any customer-related issues and work orders in the system.
• Customer Follow Up: Proactivily follow up with customers and key accounts to ensure their needs are met.
• Team Collaboration: Work closely with various teams to ensure seamless operations and customer satisfaction.
• Client Relationship Management: Build and maintain strong relationships with current and potential customers.
• Evolving Duties: Be adaptable as additional duties may evolve over time.