Senior Account Manager ' Retail & Facility Services

Position Title: Senior Account Manager - Retail & Facility Services

About ABCO Maintenance: ABCO Maintenance is a reputable Commercial Facility Maintenance and Construction company that has been serving the Tri-State area for over 35 years, operating 24/7. We are seeking an experienced Senior Account Manager to join our team and lead our retail and facility services accounts.

Why Choose ABCO?

• Competitive salary range: $80K to $140K annually
• Weekly compensation
• Comprehensive benefits including Medical, Dental, Vision, and 401K
• Vacation and Sick time available
  
  

Position Overview: The Senior Account Manager will play a pivotal role in building and maintaining strong relationships with key retail and facility service accounts. This position requires strong communication skills, a deep understanding of customer needs, and the ability to collaborate across teams to ensure client satisfaction.

Key Responsibilities

• Client Relationship Management:
• Serve as the primary point of contact between ABCO and its retail clients.
• Address client needs and concerns, fostering long-term, productive relationships.
• Collaborate with internal teams to ensure client expectations are met or exceeded.

• Account Oversight & Strategy:
• Track and manage account performance, ensuring exceptional customer experiences.
• Assist with sales efforts, including identifying new opportunities and addressing client complaints.
• Collect, analyze, and utilize data to drive customer retention and growth.
• Operational Support:
• Work closely with various departments to ensure seamless service delivery.
• Actively participate in refining processes and improving the overall customer experience.
  

Additional Responsibilities

• Additional duties will evolve as the role progresses.