What are the responsibilities and job description for the Administrative Assistant position at ABCO Transportation?
Responsibilities and essential job functions include, but are not limited to the following:
Scanning, auditing, imaging, and following up on driver paperwork- -to include follow up direct with drivers or customers as needed.
- Answering telephone calls, and email correspondence from our customers.
- Cross train to be backup for detention and other accessorial charge management, processing and recovery.
- Data entry, processing order paperwork and updating customer websites.
- Timely and operationally efficient appointment scheduling.
- Fostering strong and positive communication with customers.
- Cross train for load commitment and scorecard management of customers.
Professional Administrative Assistant Knowledge, Skills, and Abilities:
- Ability to effectively communication both verbally and in writing.
- Ability to answer multiple calls and emails while staying on task.
- Ability to investigate customer concerns and solve them in a timely manner.
- Ability to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service.
- Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices.
