AV/IT Field Service Technician

SmartSource^®, an ABCOM Technology Group company, has more than 35 years of experience serving clients' business technology needs in the events, staffing, legal, government, finance, education, entertainment, and meeting production industries. The company provides service throughout North America through its fully staffed and equipped offices in major metropolitan markets. SmartSource draws from its extensive inventory of IT, AV, and interactive technologies to deliver solutions as varied as computers for contract staff, office equipment for temporary spaces, or multi-story video walls for trade shows and events. The SmartSource team is passionate about leveraging its expertise to empower clients to excel.

SmartSource will afford you an exciting career opportunity. We offer a fast-paced and dynamic work environment. Most importantly, you will be provided the support and environment to excel and succeed with an industry leading company. If you are enthusiastic, highly motivated and looking for a great opportunity, we encourage you to apply today.

Job Summary:

As a Field Service Technician with SmartSource your primary responsibility will be providing “top-notch” customer service with a strong focus on tradeshow, corporate meeting, and business environments. Candidates must be proficient at supporting audio visual components along with basic computer and networking functionality preferred. The ideal candidate will have a minimum of 3 years of industry experience and have strong leadership skills.

Key Responsibilities:

• Pull, prep, configure, and stage Audio Visual equipment to client order specs.
• QC inbound Audio-Visual equipment prior to returning to available stock.
• The transport, set up, and operation of Audio and Video equipment including microphones, speakers, mixing consoles, effects racks, video screens, projectors, video switchers, cameras and recording equipment for corporate meetings, presentations, indoor and outdoor events.
• The transport, on-site installation, configuration, customer service, and troubleshooting of our computers, software, and related peripherals.

Qualifications:

• Industry experience supporting Live Corporate Events is highly preferred.  Breakout rooms, General Sessions, and Tradeshow booths environments.
• Ability to lead and manage an onsite team of technicians.
• Must have effective communication and people interaction skills as this position interacts directly with our customers. 
• Requires the ability to think and work independently, meet deadlines, and have extreme attention to detail 
• The ideal candidate must be proficient at setting up Audio Visual components and be able to troubleshoot and correct operational glitches.
• Need to be proficient in configuring and troubleshooting computer-related hardware, have a “can-do" attitude, and have strong customer service and communication skills. 
• A clean driving record and valid driver’s license is required as you will be operating company vehicles.
• Requires loading/unloading of company vehicles for the transport of AV and computer gear to and from events
• Maintains a desire to continually improve performance and take it to the next level.

SmartSource is an equal opportunity/affirmative action employer. SmartSource does not discriminate on the basis of race, color, religion, gender (including non-binary/third gender), transgender, gender identity or expression, sexual orientation or affectional preference, national origin, citizenship, age, disability, status as a protected veteran, military status, marital status, or status in any group or class protected by applicable federal, state, or local law. SmartSource makes reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act, Rehabilitation Act, and applicable state and local laws.