What are the responsibilities and job description for the Customer Service Representative position at Abel HR?
Summary :
We have a dynamic opportunity for a Customer Service Representative to join our winning team! Our ideal Customer Service Representative will join our Elite team at Artella Solutions and will be responsible for assisting healthcare patients and practices with their equipment along with handling any questions or concerns they may have.
Job Description :
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Assist patients with placing at home heart devices, educating them on usage and troubleshooting devices.
- Log patient data when needed and respond promptly to customer inquiries and notify them of planned adjustments in service dates or device changes.
- Communicating with customers through various channels and documenting customer interactions, transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
- Ensure customer satisfaction and provide professional customer support.
- Travel to client locations to assist with device set-up.
- Other related duties as assigned.
Qualifications :
Artella Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
