Job Description
Job Description
VTC Administrator (Two Positions – First & Third Shift)
Location : Columbus, OH (On-Site)
Employment Type : Full-Time
Clearance Level : Secret with IT-I Sensitivity (Required)
DoD 8570 Level Required : IAT Level II
Position Overview
We are seeking two VTC Administrators to join our team supporting the DLA Video Operations Center (VOC) in Columbus, OH . These positions will provide high-level support for secure video teleconferencing (VTC) operations , ensuring seamless connectivity, troubleshooting technical issues, and maintaining compliance with DISA STIGs, Federal IA policies, and US CYBERCOM directives .
Available Shifts
- First Shift : Monday – Friday, 8 : 00 AM – 4 : 00 PM
- Third Shift : Monday – Friday, 12 : 00 AM – 8 : 00 AM
- Occasional evening and weekend support may be required to meet program and contract needs
Key Responsibilities
Monitor and actively manage VTC calls for senior leaders as part of a white-glove serviceProvide Tier II support to troubleshoot VTC conferences, including connectivity, audio, and video issuesUse TMS, CMS, CMM for conference control and scheduling per current STIGsAssist in setting up FLAG-level or SES employee VTC meetings 60 minutes prior to conference timePerform CODEC updates and technical administrative tasks under the supervision of the leadProvide 24 / 7 onsite support for critical VTC service issues, fault isolation, performance analysis, and incident managementInstall and troubleshoot VTC endpoints within the DLA enterprise VTC infrastructureCreate, update, and manage trouble tickets in DLA ITOC ServiceNow Remedy systemMaintain and update Configuration Management (CM) tracking changes to the DLA Enterprise VTC NetworkSupport proactive maintenance and Tech Refresh planning for VTC infrastructure hardware / softwareEnsure all VTC components comply with DISA STIGs and DoD IA directivesProvide software and configuration updates per DoD cybersecurity directivesOffer over-the-shoulder or remote training on VTC operations, including scheduling, monitoring, and troubleshootingDevelop and maintain CONOPS, SOPs, quick start guides, and troubleshooting guidesProvide weekly operational status reports and infrastructure updates to DLA and relevant stakeholdersRequired Qualifications
2-5 years of IT experience in the Video Teleconferencing (VTC) domainActive Secret Clearance with IT-I Sensitivity (U.S. Citizenship required)DoD 8570 IAT Level II Certification , such as :Security CE, CySA , GSEC, SSCP, CND, CCNA Security, GICSP
Computing Environment Certification , such as :Implementing Cisco Certified Technician Supporting Cisco Devices (CLTECH)
Work Environment & Physical Demands
Location : Columbus, OH (On-Site)Type of Environment : OfficeNoise Level : MediumWork Schedule :First Shift : Monday – Friday, 8 : 00 AM – 4 : 00 PM
Third Shift : Monday – Friday, 12 : 00 AM – 8 : 00 AMMay be required to work evenings and weekends to meet program needsTravel : Less than 10%Why Join Us?
Work with cutting-edge VTC technology supporting a mission-critical federal agencyCompetitive salary and comprehensive benefits package , including health, dental, vision, 401K, life insurance, short / long-term disability, vacation, and holidaysCollaborative team environment with career growth opportunitiesInterested candidates should apply now.
