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VTC Administrator (Two Positions - First & Third Shift)

Abel Personnel
Columbus, OH Full Time
POSTED ON 3/3/2025
AVAILABLE BEFORE 6/2/2025

Job Description

Job Description

VTC Administrator (Two Positions – First & Third Shift)

Location : Columbus, OH (On-Site)

Employment Type : Full-Time

Clearance Level : Secret with IT-I Sensitivity (Required)

DoD 8570 Level Required : IAT Level II

Position Overview

We are seeking two VTC Administrators to join our team supporting the DLA Video Operations Center (VOC) in Columbus, OH . These positions will provide high-level support for secure video teleconferencing (VTC) operations , ensuring seamless connectivity, troubleshooting technical issues, and maintaining compliance with DISA STIGs, Federal IA policies, and US CYBERCOM directives .

Available Shifts

  • First Shift : Monday – Friday, 8 : 00 AM – 4 : 00 PM
  • Third Shift : Monday – Friday, 12 : 00 AM – 8 : 00 AM
  • Occasional evening and weekend support may be required to meet program and contract needs

Key Responsibilities

  • Monitor and actively manage VTC calls for senior leaders as part of a white-glove service
  • Provide Tier II support to troubleshoot VTC conferences, including connectivity, audio, and video issues
  • Use TMS, CMS, CMM for conference control and scheduling per current STIGs
  • Assist in setting up FLAG-level or SES employee VTC meetings 60 minutes prior to conference time
  • Perform CODEC updates and technical administrative tasks under the supervision of the lead
  • Provide 24 / 7 onsite support for critical VTC service issues, fault isolation, performance analysis, and incident management
  • Install and troubleshoot VTC endpoints within the DLA enterprise VTC infrastructure
  • Create, update, and manage trouble tickets in DLA ITOC ServiceNow Remedy system
  • Maintain and update Configuration Management (CM) tracking changes to the DLA Enterprise VTC Network
  • Support proactive maintenance and Tech Refresh planning for VTC infrastructure hardware / software
  • Ensure all VTC components comply with DISA STIGs and DoD IA directives
  • Provide software and configuration updates per DoD cybersecurity directives
  • Offer over-the-shoulder or remote training on VTC operations, including scheduling, monitoring, and troubleshooting
  • Develop and maintain CONOPS, SOPs, quick start guides, and troubleshooting guides
  • Provide weekly operational status reports and infrastructure updates to DLA and relevant stakeholders
  • Required Qualifications

  • 2-5 years of IT experience in the Video Teleconferencing (VTC) domain
  • Active Secret Clearance with IT-I Sensitivity (U.S. Citizenship required)
  • DoD 8570 IAT Level II Certification , such as :
  • Security CE, CySA , GSEC, SSCP, CND, CCNA Security, GICSP

  • Computing Environment Certification , such as :
  • Implementing Cisco Certified Technician Supporting Cisco Devices (CLTECH)

    Work Environment & Physical Demands

  • Location : Columbus, OH (On-Site)
  • Type of Environment : Office
  • Noise Level : Medium
  • Work Schedule :
  • First Shift : Monday – Friday, 8 : 00 AM – 4 : 00 PM

  • Third Shift : Monday – Friday, 12 : 00 AM – 8 : 00 AM
  • May be required to work evenings and weekends to meet program needs
  • Travel : Less than 10%
  • Why Join Us?

  • Work with cutting-edge VTC technology supporting a mission-critical federal agency
  • Competitive salary and comprehensive benefits package , including health, dental, vision, 401K, life insurance, short / long-term disability, vacation, and holidays
  • Collaborative team environment with career growth opportunities
  • Interested candidates should apply now.

    Company Description

    A trusted family-owned company since 1969, we are one of Central Pennsylvania's oldest and most respected recruitment firms. Based in Harrisburg, we offer flexible staffing, placement, and recruitment services across diverse industries. Our personalized approach ensures the best match for both clients and candidates.

    Working with our staffing firm means you’ll enjoy several benefits : our services are completely free for candidates, and you gain access to exclusive opportunities that may not be publicly advertised. Our experienced recruiters work directly with hiring managers, ensuring your qualifications are seen by decision-makers. We also provide personalized resume recommendations, helping you stand out and showcase your skills effectively. From interview preparation to offer negotiations, we guide you through every step of the hiring process, saving you time and effort.

    We are proud to be an equal opportunity employer, committed to providing fair and inclusive employment opportunities for all. This policy covers every aspect of employment, from recruitment and hiring to training and advancement, ensuring a workplace that values diversity and equity. Let us help you find your next great opportunity—start your journey with us today!

    Company Description

    A trusted family-owned company since 1969, we are one of Central Pennsylvania's oldest and most respected recruitment firms. Based in Harrisburg, we offer flexible staffing, placement, and recruitment services across diverse industries. Our personalized approach ensures the best match for both clients and candidates. Working with our staffing firm means you’ll enjoy several benefits : our services are completely free for candidates, and you gain access to exclusive opportunities that may not be publicly advertised. Our experienced recruiters work directly with hiring managers, ensuring your qualifications are seen by decision-makers. We also provide personalized resume recommendations, helping you stand out and showcase your skills effectively. From interview preparation to offer negotiations, we guide you through every step of the hiring process, saving you time and effort. We are proud to be an equal opportunity employer, committed to providing fair and inclusive employment opportunities for all. This policy covers every aspect of employment, from recruitment and hiring to training and advancement, ensuring a workplace that values diversity and equity. Let us help you find your next great opportunity—start your journey with us today!

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