What are the responsibilities and job description for the Service Writer position at ABELE TRACTOR & EQUIPMENT CO., INC.?
Job Summary
We are seeking a dedicated and detail-oriented Service Writer to join our team. The ideal candidate will serve as the primary point of contact for customers, facilitating communication between the service department and clients. This role requires a strong understanding of repair processes and excellent customer service skills to ensure a seamless experience for our customers.
Duties
- Greet customers and assess their service needs, providing exceptional customer service at all times.
- Document customer concerns and relay information to technicians for accurate diagnosis and repair.
- Prepare detailed service estimates based on customer requests and equipment condition.
- Schedule service appointments and follow up with customers regarding their equipment status.
- Handle cash transactions, ensuring accurate cash handling procedures are followed.
- Maintain organized records of services performed, parts used, and customer interactions.
- Provide recommendations for additional services on equipment, maintenance needs.
- Collaborate with technicians to ensure timely completion of repairs and effective communication regarding any changes in service requirements.
Requirements
- Previous experience in equipment repair or dealership environments is preferred.
- Knowledge of heavy equipment maintenance practices is a plus.
- Excellent communication skills with the ability to explain technical information clearly to customers.
- Ability to work effectively in a fast-paced environment while managing multiple tasks simultaneously.
- A passion with a commitment to providing outstanding customer service.
Join our team as a Service Writer where you can utilize your knowledge while delivering exceptional service to our valued customers!
Job Type: Full-time
Pay: $48,000.00 - $55,000.00 per year
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
Work Days:
- Monday to Friday
- No weekends
Experience:
- Service Writer: 2 years (Required)
Language:
- English (Required)
License/Certification:
- Driver's License (Required)
Ability to Commute:
- Albany, NY 12205 (Required)
Ability to Relocate:
- Albany, NY 12205: Relocate before starting work (Required)
Work Location: In person
Salary : $48,000 - $55,000