What are the responsibilities and job description for the Front Office Manager position at Abellona Inn & Suites on the Shore?
Job Title: Front Office Manager
Company: Abellona Inn & Suites
Location: 1 York Street, Old Orchard Beach, Maine
About Abellona Inn & Suites:
At Abellona Inn & Suites, we are more than just a place to stay; we are a warm and welcoming family-owned inn that offers a true home away from home experience. Located directly on the stunning Old Orchard Beach in Maine, our inn has been providing unforgettable vacation memories to guests for 5 years. We take pride in offering exceptional service and ensuring that every guest leaves with a smile. We look for team members to join our family and contribute to our mission of providing exceptional hospitality.
Position Summary:
As the Front Office Manager at Abellona Inn & Suites, you are at the forefront of our guest experience. Your role is pivotal in creating a warm and inviting atmosphere where guests feel comfortable and valued. You will oversee the day-to-day operations of the front desk, ensuring the highest level of service and hospitality while maintaining financial responsibility.
Key Responsibilities:
Leadership: Lead, train and mentor the front desk team to provide exceptional guest service.
Check-In/Check-Out: Oversee guest check-in and check-out processes, ensuring efficiency and accuracy.
Guest Relations: Manage guest inquiries, requests, and concerns with a professional and caring approach.
Reservations: Handle reservations, answer phone calls, and provide accurate information about the inn and its amenities.
Room Assignments: Coordinate room assignments and ensure guest preferences are accommodated whenever possible.
Concierge Services: Provide recommendations and information about local attractions, restaurants, and activities to enhance guests' experiences.
Problem Solving: Address guest issues and resolve them in a manner that leaves guests satisfied.
Front Desk Operations: Maintain a well-organized and welcoming front desk area.
Reporting: Generate reports related to occupancy, revenue, and guest feedback for management review.
Staff Scheduling: Plan and manage staff schedules, ensuring adequate coverage.
Other duties as assigned
Qualifications:
A warm and inviting personality with a genuine desire to provide exceptional service.
Strong leadership and team management skills.
Excellent communication and interpersonal skills.
Ability to handle guest concerns with professionalism and tact.
Attention to detail and the ability to multitask.
Prior experience in a supervisory or management role in the hospitality industry is a plus.
Benefits:
Competitive compensation.
End of Season Bonus
A supportive and friendly work environment.
The opportunity to be a part of a family-owned and operated inn that values its team members.
If you have a warm and welcoming personality and a passion for making guests feel at home, we would love to have you join our team at Abellona Inn & Suites. Help us create unforgettable memories for our guests while enjoying the beauty of Old Orchard Beach and being part of our family tradition.
Job Type: Full-time
Pay: $20.77 - $22.00 per hour
Expected hours: 36 per week
Schedule:
- Day shift
- Evening shift
- Every weekend
Work Location: In person
Salary : $21 - $22
