What are the responsibilities and job description for the Front Desk Agent / Cashier position at Abercorn Inn?
Job Summary
We are seeking a dedicated and friendly Front Desk Agent to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role is crucial in managing guest relations, handling reservations, and assisting with inquiries to enhance the overall guest experience.
Pay
- Based on Experience
Responsibilities
- Greet and welcome guests upon arrival, ensuring a smooth check-in process.
- Manage reservations, cancellations, and modifications efficiently.
- Provide information about hotel services, local attractions, and amenities to enhance guest experience.
- Handle guest inquiries and resolve any issues or complaints promptly and professionally.
- Maintain accurate records of guest information and transactions in the hotel management system.
- Conduct night audits as required, ensuring accuracy in financial transactions and reporting.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
- Uphold high standards of hospitality and professionalism at all times.
Experience
- Previous experience in hospitality or front desk operations for Choice Hotels is preferred.
- Strong customer service skills with a focus on guest relations.
- Multilingual or bilingual abilities are a plus, enhancing communication with diverse guests.
- Familiarity with hotel management software is advantageous.
- Ability to work flexible hours, including nights and weekends as needed. Shifts include: 7:00 am - 3:00 pm, 3:00 pm - 11:00 pm and 11:00 pm - 7:00 am.
- Excellent communication skills, both verbal and written, are essential for effective interaction with guests and team members.
Join us in creating memorable experiences for our guests while working in a dynamic environment that values teamwork and exceptional service!
Job Types: Full-time, Part-time
Schedule:
- 4 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Morning shift
- Night shift
- Overnight shift
Ability to Commute:
- Savannah, GA 31419 (Required)
Work Location: In person