What are the responsibilities and job description for the Small Group Journeys Sales Assistant position at Abercrombie & Kent USA?
Position Summary
Support Small Group Journey Travel Consultants by handling administrative-related functions in support of higher sales conversions and increased service levels. Coordinate with guests, Travel Advisors, and Destination Management Companies (DMC) regarding any booking-related functions.
Responsibilities and Accountabilities
- Assist Small Group Journey Travel Consultants with the following tasks:
- Custom extensions as identified by the Travel Consultant, coordinated with DMC, produce custom extension itineraries.
- Notify and collect payment for all bookings with balances past due.
- Call guests/Travel Advisors to collect missing information and itinerary details.
- Enter all data from Guest Information Forms into the reservation system including but not limited to passport, medical conditions, and flight information.
- Verify all flight details are correctly coordinated with land services booked and adjust transfers as needed.
- Identify gaps in services as a result of flight information received and act accordingly.
- Review Travel Consultant Quality Check and Insurance Reports and action promptly.
- Prepare correspondence emails for the Travel Consultant when advised through Product Memos, etc.
- Coordinate Signature Program Design Your Day follow-up and send advising recaps to DMC.
- Communicate directly with the guest/Travel Advisor answering general questions not related to sales/revenue-generated items.
- Collaborate with all internal departments and DMCs to facilitate the booking process.
- Assist Guest Relations when post-tour issues require investigation into historical documentation.
- Special projects or other related duties as required.
Skills and Abilities
- Professional verbal/written communication skills and phone demeanour.
- Strong multi-tasking skills and flexibility required.
- Detail-oriented with excellent organizational skills.
- Good judgment and problem-solving skills
- Ability to work in a team environment.
- Intermediate computer skills required (Microsoft Office) and ability to quickly master new technologies.
- Must be able to perform basic mathematical computations.
- Must read/write/speak English.
Education and Experience
- High School Diploma required.
- Travel School, College Degree, or related experience preferred.
Special Requirements
- Evening, weekend, and approved overtime may be required.
- A&K offers a large portfolio of competitive benefits to all eligible, fulltime employees including a sales incentive plan. Some benefits are provided at no cost to the employee, such as group life insurance, short-term and long-term disability, and travel discounts through use of an IATAN Travel Professional card. Other elective benefits include medical, dental, and vision insurance, supplemental life insurance, pre-tax healthcare and dependent FSAs, and a 401(k) plan with generous company match.
