Operational Change Manager

Job Description

At abrdn, our purpose is to enable our clients to be better investors.

Clients worldwide trust us to find future-fit investment opportunities to deliver the outcomes they want. Our technology and insight help empower them to make better decisions, while the powerful partnerships we build help to enhance the expertise that we offer. And by enabling clients to invest responsibly, it helps us to build a better world.

About the department

The Adviser business provides support, expertise and technology for financial advisers in the UK to bring value for their businesses and their clients.

The ambition of the Adviser business is to be the easiest partner that advisers will do business with, and our purpose is to help advisory businesses thrive, so they can help their clients prosper.

We will achieve our ambition by focusing on three things: helping advisers do business their way, making it easy and putting our strength to work for them.

About the role

As the Operational Change Manager you will get the opportunity to be a key part of the Supplier Management Team within the Adviser Business, you will be responsible for managing operational change amongst 3rd party providers aligned to the Adviser Vector.

You will get the opportunity to work with 3rd party providers and set criteria to monitor the supplier to ensure they can continue to meet what is required. You will also be a part of engaging with any new 3rd party providers to ensure we establish the relationship and requirements at the outset.

Key responsibilities

• Co-ordinate Supplier operational change activities initiated by abrdn and Supplier

• Engage with internal stakeholders to understand the change required

• Support and agree priority of Supplier change activity

• Assess impact to Supplier KPIs/SLAs – work with Business Teams & Supplier

• Assess impact to Supplier risk rating and downstream impacts (SRAQ, DDQ, Ops Resilience)

• Track Supplier change activity, status and costs

• Embed an operational Supplier change framework across Adviser business (including costs, risks, priorities)

• Regular reporting on Supplier operational change

• Escalation as per Supplier escalation matrix for any non/slow progress

About the candidate requirements

• Experience of managing third party suppliers

• Good working knowledge of managing different types of 3rd party contracts

• Experience of managing project activity

• Good commercial awareness of Supplier

• Dedication to robust, timely and consistent delivery of agreed outcomes

• Good relationship management skills with a track record of being able to effectively influence, collaborate and constructively challenge stakeholders at all levels

• Strong verbal and written communicator with ability to make the complex simple and engage both technical and non-technical audiences using a variety of mediums

We are proud to be a Disability Confident Committed employer. Therefore, if you have a disability and would like to apply to one of our UK roles under the Disability Confident Scheme, please notify us by completing the relevant section in our candidate questionnaire and one of our team will reach out to support you through your application process.

Our benefits

There's more to working life than coming home with a good salary. We have an environment where you can learn, get involved and be supported.

When you join us, your reward will be one of the best around. This includes 40 days’ annual leave, a 16% employer pension contribution, a discretionary performance based bonus (where applicable), private healthcare and a range of flexible benefits – including gym discounts, season ticket loans and access to an employee discount portal. You can read more about our benefits here.

Our business

Enabling our clients to be better investors drives everything we do. Our business is structured around three distinct areas – our vectors of growth – focused on our clients’ changing needs. You can find out more about what we do here.

We’re committed to providing an inclusive workplace where all forms of difference are valued and which is free from any form of unfair or unlawful treatment.  We define diversity in its broadest sense – this includes but is not limited to our diversity of educational and professional backgrounds, experience, cognitive and neurodiversity, age, gender, gender identity, sexual orientation, disability, religion or belief and ethnicity and geographical provenance.  We support a culture that values meritocracy, fairness and transparency and welcomes enquiries from everyone.

If you need assistance or an adjustment due to a disability please let us know as part of your application and we will assist.