Product Operations Specialist – Performance Insights & Tooling

Job Description

At abrdn, we strive to help our clients plan, save, and invest for their futures, while creating value for society and driving sustainable financial outcomes. We are committed to fostering a culture of excellence, where every team member can make a meaningful impact.

About the Department

Adviser Product & Technology Operations (ProdOps) is an enabling function within abrdn. We create, and continuously improve, the end-to-end environment in which our colleagues deliver value. We embody the values of our agile Product Operating Model, applying the same rigor as the Enabling, Product, and Journey Teams to create customer value and demonstrate a tangible return on investment.

About the Role

The Product Operations Specialist – Performance Insights & Tooling is a proactive role focused on optimising workflows, integrating tools, and delivering insights that enhance performance and decision-making. In this role, you will take ownership of performance reporting, designing and maintaining repeatable reporting frameworks that evolve over time to provide deeper insights. Your efforts will contribute to automating processes, consolidating data sources, and improving visibility, empowering teams to focus on delivery and maximise impact. You will play a key role in supporting continuous improvement through data-driven decision-making and will stay current with industry trends to enhance reporting capabilities.

Key Responsibilities

• Performance Reporting: Design, build, and maintain consistent and repeatable reporting frameworks using Power BI to support performance monitoring and operational improvement.

• Data Integration & Optimisation: Streamline workflows, automate processes, and integrate data sources to improve reporting accuracy and operational efficiency.

• Data Visualisation & Insights: Use data modelling and visualisation techniques to create impactful dashboards and reports that provide clear, actionable insights.

• Automation & Tools: Implement automation tools and data pipelines to reduce manual effort, enhance data quality, and ensure efficient reporting.

• Collaboration & Stakeholder Engagement: Work with cross-functional teams to align tools and insights with business goals, enabling teams to make informed decisions.

• Problem-Solving & Continuous Improvement: Identify areas for improvement, evaluate current processes, and implement scalable solutions to drive continuous improvement.

• Data Storytelling: Present insights clearly to both technical and non-technical audiences, translating complex data into actionable recommendations.

• Process & Framework Enhancement: Continuously enhance reporting frameworks and processes to deliver deeper insights and increase visibility into performance and trends.

Essential Skills and Experience

The ideal candidate will possess the following:

• Workflow Optimisation & Automation: Ability to identify opportunities to streamline workflows, automate processes, and enhance performance monitoring capabilities.

• Power BI Expertise: Proven experience designing and maintaining performance reporting frameworks using Power BI to track and report on performance metrics.

• Data Modelling & Visualisation: Strong proficiency in data modelling and visualisation techniques to create clear, impactful dashboards and reports.

• Data Integration & Automation: Practical experience with APIs, ETL processes, and automation tools to support seamless data integration and workflow optimisation.

• Problem-Solving & Analytical Thinking: Excellent problem-solving skills to evaluate processes, identify gaps, and implement scalable solutions that enhance performance.

• Continuous Improvement: A commitment to continuous improvement, with the ability to refine reporting frameworks and processes over time to provide deeper insights and greater visibility.

• Performance Reporting Frameworks: Hands-on experience designing and delivering performance reporting frameworks using Power BI to track trends and key performance metrics.

• Data Analysis & Insights: Proven ability to analyse large datasets, extract insights, and track performance trends to inform decision-making.

We are proud to be a Disability Confident Committed employer. If you have a disability and would like to apply to one of our UK roles under the Disability Confident Scheme, please notify us by completing the relevant section in our candidate questionnaire. One of our team will reach out to support you through your application process.

Our benefits

There's more to working life than coming home with a good salary. We have an environment where you can learn, get involved and be supported.

When you join us, your reward will be one of the best around. This includes 40 days’ annual leave, a 16% employer pension contribution, a discretionary performance based bonus (where applicable), private healthcare and a range of flexible benefits – including gym discounts, season ticket loans and access to an employee discount portal. You can read more about our benefits here.

Our business

Enabling our clients to be better investors drives everything we do. Our business is structured around three distinct areas – our vectors of growth – focused on our clients’ changing needs. You can find out more about what we do here.

An inclusive way of working

Whatever way you like to work, if you have the talent and commitment to join our team, we’d like to hear from you.

At abrdn we’ve adopted a ‘blended working’ approach. This approach combines the benefits of face-to-face collaboration, coaching and connecting in our offices with the flexibility of working from home. It enables colleagues to find a balance that works for their roles, their teams, our clients and our business.

An inclusive culture, where diverse perspectives drive our actions, is at the core of who we are and what we do. If you need assistance with your application, or a reasonable adjustment to your interview arrangements – for example, because you are neurodivergent, or have a physical, sensory, cognitive, mental, visible or invisible disability – please let us know and we’ll be happy to help.

We’re committed to providing an inclusive workplace where all forms of difference are valued and which is free from any form of unfair or unlawful treatment.  We define diversity in its broadest sense – this includes but is not limited to our diversity of educational and professional backgrounds, experience, cognitive and neurodiversity, age, gender, gender identity, sexual orientation, disability, religion or belief and ethnicity and geographical provenance.  We support a culture that values meritocracy, fairness and transparency and welcomes enquiries from everyone.

If you need assistance or an adjustment due to a disability please let us know as part of your application and we will assist.