What are the responsibilities and job description for the Training Specialist position at Abertis Mobility Services?
About Emovis
At Emovis, we offer state-of-the-art toll-based mobility solutions and associated services for urban and interurban environments. As the competence center for Abertis, a worldwide leading concessionaire managing 5000 miles of high-capacity, high-quality motorways, we look to bring the quality and efficiency Abertis demands to public sector transportation agencies. With over 40 years of experience and over 700 employees in 10 countries, we are trusted partners to Authorities and Tolling agencies worldwide.
Our vision at Emovis is to partner with transport leaders worldwide to accelerate their business toward seamless, sustainable, and inclusive mobility. We are expanding our footprint in the USA. As a result, we operate call centers, walk-in centers, and welcome centers throughout the United States.
Job Purpose
The Training specialist is an individual contributor role that reports to the Training Manager with highlighted facilitation skills both virtually and in-person. Responsible for facilitation of learning materials identified in the organization's learning strategy. The role will emphasize facilitation relevant to new hire training for technical and soft skills for remote and on-site employees in a customer service call center, leadership training, coaching development training and other operational learning needs. We are looking for a creative, people-centered, strategic training professional with an inclusion mindset and an interest in developing a feedback culture.
Responsibilities
- Provide training and/or coaching to new and existing employees both on-site and remotely.
- Facilitate group activities and discussions with participants.
- Develops and administers knowledge assessment testing.
- Assist with QA monitoring, feedback, and coaching.
- Maintain up-to-date reporting on training progress, effectiveness, and improvements for both learners and curriculum.
- Stay informed of current client products and services and identify updates needed to existing training or needs for new training.
- Interact with partners, ensuring they understand the training environment, successes, and opportunities for development.
- May perform other duties as assigned.
Requirements
Education:
- Bachelor's degree or commensurate experience required.
Experience:
- Minimum of 3-years of facilitation experience.
- 3 years' experience in a call center environment preferred.
- Experience providing workplace training both in-person and virtually.
- Experience with adult learning principles and the ability to implement these principles into facilitating training.
- Demonstrated experience as an effective verbal and written communicator.
- Experience in customer service training and coaching/mentoring.
- Experience with existing and emerging training methods and tools.
- Experience with Learning management Systems (LMS) and LMS reporting.
- Ability to build rapport and interact with peers, leadership, and front-line staff.
- Ability to present a professional image.
Skills/Attributes:
- Facilitation - Strong facilitation, collaboration, verbal and written communication skills and presentation skills.
- Analytical - Strong analytical and problem-solving skills.
- Technical - Fluent in MS Office programs (Word, Excel, and PowerPoint).
- Leadership - Leads by example, conducts business ethically and with integrity, leads change across department and provides direction and guidance.
- Communication - Excellent verbal and written communication with all levels of employees.
- Management of Personnel Resources - Motivating, developing, and directing people as they work, identifying the best people for the job.
- Time Management - Managing one's own time and the time of others.
- Conflict Resolution - Identifies, collaborates, and resolves differences of opinions to resolve escalated concerns.
Travel Requirements
- Some travel may be required in this position to assist in other facilities/locations within the state of Florida. (Less than 10%)
Why Work with Us
Reward & Recognition
We look after our talented teams, from market-competitive salaries to performance-based bonuses and flexible benefits packages.
Be Part of Something Big
What's more exciting than being at the forefront of one of the fastest-changing industries? Join our team and make your mark on the new global economy.
Flexible Work Schedule
Where possible, we'll help you work when you need to, because life happens.
Everyone Has a Voice
Innovation doesn't know hierarchy. We make sure everyone is heard, considered, and respected.
Room to Grow
Learning is built into every role here. You'll get mentorship and take ownership.
Make Your Move
Come for a tech job. Stay for a BD career. We support exploring new fields right under our roof.
All-Inclusive
Be yourself. That's who we're hiring. Our culture celebrates and supports the difference that makes each of us unique. It's how we build better products for the world...and career growth for you.