What are the responsibilities and job description for the Front Desk Receptionist position at ABHS?
Position Title :
FRONT DESK RECEPTIONIST
Reports to :
REGIONAL OFFICE MANAGER
Department :
CLINICAL SUPPORT - ADMIN SUPPORT
Date : 11 / 15 / 2022
Category : Non-Exempt / Hourly
Revised : 6 / 13 / 2024
General Description
Responsible for undertaking a variety of activities in the office, including filing, answering the phone, organizing documents. Reliability and a strong work ethic combined with great communication skills are a must, as well as familiarity with all necessary office equipment, software, and procedures.
Tasks & Responsibilities
A. Essential Duties
Greet clients and maintain a positive office atmosphere.
Answer the phone, take messages, and redirect calls to appropriate staff.
Outreach to clients for group and clinical services.
Organize and maintain forms and records, update when necessary.
Create and maintain updated documents and spreadsheets.
Oversee sorting and distribution of incoming mail.
Appointment confirmations
Coordinate scheduled intakes.
Create charts for incoming intakes.
Coordinate group schedules.
Run weekly excel reports to send out to clinical departments.
Assist providers with pharmacy communications.
Maintain centralized scheduling for clinical and medical departments.
Prepare outgoing mail (envelopes, packages, etc.)
Operate office equipment, such as photocopier, printers, etc.
Perform inventory of office supplies and order what is needed.
B. Additional Duties
Assists and covers other staff when necessary to maintain high productivity and efficiency in the department.
As the company continues to grow, additional responsibilities that are essential for the department to be successful will be assigned accordingly.
C. Interpersonal Relations
Create Meaningful Connections : Demonstrates ability to function effectively as a part of team. Uses outstanding oral and written communication with employees at all levels of the business for support and sharing of information.
Take Accountability : Take constructive feedback and prevent discourse among our peers.
Live in the Solution : Critically thinking should be the solution when problems arise. Having the ability to accept constructive criticism well in an open and non-defensive manner.
Be Professional : Wear business casual attire (please see dress code policy).
Competencies
Adaptability
Customer Service
Decision Making
Dependability
Ethics
Interpersonal Skills
Job Knowledge
Conflict Management
Organizational Skills
Productivity
Self-Development
Teamwork
Performance Standards & Measurement
Compliance with essential and incidental duties; compliance with company policies and procedures.
Compliance with state and federal laws and regulations applicable to the business.
Equipment, Tools & Machines
Use of computer, telephone, and other office equipment such as a printer and fax.
Use of company network and email domain.
Working Conditions
Air conditioned and well-illuminated office environment and outdoor environment.
May have several responsibilities at once. Interaction with others is constant and can be interruptive.
Work may be stressful at times due to high level workflow.
Availability to work flexible hours including weekends, holidays, and evenings as is required to comply with the purpose of the job and accommodate client needs.
Participates in educational training, orientations, or compliance programs as needed to maintain competency.
If you must leave your employment with our company, we request employees to give us at least 14 days resignation notice in writing.
Demands
Enthusiastic self-starter operating with sustained energy and showing great initiative.
Comfort working with a diverse base of support, including members, employers, providers, colleagues, community leaders, volunteers, non-profit organizations, vendors, etc.
Excellent interpersonal and communication skills, including ability to read, write, spell in English legibly and without excessive grammatical or communication errors.
Talk and hear both by person and by telephone; ability to speak clearly and effectively using proper grammar before patients, employees and business partners, among others.
Excellent organizational skills.
Accepts constructive criticism well in an open and non-defensive manner.
Ability to manage conflicting priorities. Ability to maintain a positive work ethic and a congenial attitude in the face of a high-pressure environment.
Ability to function independently and with flexibility.
Ability to work under pressure, handle multiple tasks and interruptions.
Occasional lifting of moderately heavy office supplies; ability to lift supplies for community events, trade shows, conferences, and other marketing opportunities applicable to the organization; ability to lift, push or pull up to 50lbs.
Ability to sit, stand, or walk for extended periods of time.
Must have strong computer skills to meet Microsoft Office and Electronic Health Record software requirements.
Qualifications
Education :
High school diploma or equivalent
Experience :
Successful work experience in a front office setting or in another clerical position.
Strong working knowledge of office procedures and basic accounting principles.
Ability to effectively use and maintain office equipment.
Computer literate : Microsoft Office (Excel, Word, and PowerPoint) required.
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