Patient Account Representative

Position Title:

PATIENT ACCOUNT REPRESENTATIVE

Reports to:

BILLING MANAGER

Department:

BILLING

Date:

8/21/2023

Category:

Non-Exempt / Hourly

General Description

The Patient Account Representative will be responsible for handling patient billing and balance phone inquiries in a timely manner.

Tasks & Responsibilities

• Essential Duties
  • Effectively manage incoming billing inquires and assist client with live questions and concerns in a professional and timely manner
    • Analyze transaction information to identify refunds, delinquent accounts, and sufficient payments.
    • Prepare and disburse patient financial statements
    • Review all past-due accounts and track their payment progress
    • Resolve issues with delinquent accounts through contacting and working with the patient
    • Update patient account information as needed to ensure accuracy
    • Keep record of patient interaction in patients’ charts
    • Identify and issue patient credits where needed
    • Assists and covers other staff when necessary to maintain high productivity and efficiency in the department.
      • As the company continues to grow, additional responsibilities that are essential for the department to be successful will be assigned accordingly.
      • Create Meaningful Connections: Demonstrates ability to function effectively as a part of team. Uses outstanding oral and written communication with employees at all levels of the business for support and sharing of information.
        • Take Accountability: Take constructive feedback and prevent discourse among our peers.
          • Live in the Solution: Critically thinking should be the solution when problems arise. Having the ability to accepts constructive criticism well in an open and non-defensive manner.
            • Be Professional: Wear business casual attire (please see dress code policy).

Competencies

• Adaptability

• Customer Service
• Decision Making
• Dependability
• Ethics

• Enthusiastic self-starter operating with sustained energy and showing great initiative.
• Comfort working with a diverse base of support, including members, employers, providers, colleagues, community leaders, volunteers, non-profit organizations, vendors, etc.
• Excellent interpersonal and communication skills, including ability to read, write, spell in English legibly and without excessive grammatical or communication errors.
• Talk and hear both by person and by telephone; ability to speak clearly and effectively using proper grammar before patients, employees and business partners, among others.
• Excellent organizational skills.
• Accepts constructive criticism well in an open and non-defensive manner.
• Ability to manage conflicting priorities. Ability to maintain a positive work ethic and a congenial attitude in the face of a high-pressure environment.
• Ability to function independently and with flexibility.
• Ability to work under pressure, handle multiple tasks and interruptions.
• Occasional lifting of moderately heavy office supplies; ability to lift supplies for community events, trade shows, conferences, and other marketing opportunities applicable to the organization; ability to lift, push or pull up to 25lbs.
• Ability to sit, stand, or walk for extended periods of time.
• Must have strong computer skills to meet Microsoft Office and Electronic Health Record software

requirements.

Experience:

• Experience in medical field is highly desirable.
• Computer literate: Microsoft Office (Excel, Word, and PowerPoint) required.