Account Manager

SUMMARY

The Account Manager is responsible for the implementation and roll out of all national sales programs as well as providing account management support for strategic clients. This position is well versed in the company’s products and services, maintains awareness regarding industry standards and client expectations, utilizes time efficiently and travels on an as needed basis. The Account Manager thoroughly understands the daily operations in order to articulate best practices, procedures, and guidelines and demonstrates superior customer service and strives to meet and exceed company’s revenue objectives.

ESSENTIAL JOB FUNCTIONS

• Set up new national program sale accounts with all levels of our company and put together project plans which coincide with the standard operating procedures.
• Clearly understand and articulate all products and services.
• Manage successful relationships with assigned group of accounts.
• Coordinate and support efforts with Sales team and/or Senior Management with assigned strategic accounts.
• Identify problems with assigned accounts and facilitate timely solutions.
• Maintain client relationships by coordinating services and customer service.
• Share information with other staff to improve and maximize customer satisfaction.
• Attend all sales and marketing meetings as directed; travel as required.
• Continuously analyze the market and competition and identify external threats and opportunities; adapt sales strategy to changing conditions.
• Provide weekly, monthly and or quarterly updates as directed.
• Input, maintain, and manage customer information in both the operating system and client information system.
• Provide information to the sales teams through phone calls resulting in qualified leads.
• Perform various professional duties as assigned by management.

MINIMUM REQUIRED QUALIFICATIONS

Education and/or Experience

Bachelor degree in business, marketing or sales; or three to five years related experience in account management or outside sales; or equivalent combination of education and experience. A minimum of two years prior sales/account management experience required.

Certificates, Licenses, Registrations

No specific requirements.

ESSENTIAL COMPETENCIES

QUALIFICATIONS

• Must understand Sales process methodology and have ability to articulate comprehensive product knowledge.
• Ability to exercise sound judgment and strong decision making.
• Must be able to travel as necessary.
• Must use intuition and experience to effectively market the company’s services.
• Ability to develop and deliver compelling presentations.
• Demonstrate the ability to problem solve and develop alternative solutions when dealing with client issues or emotional topics.
• Ability to manage all financial resources and stay within assigned budgets.
• Demonstrated ability to meet deadlines as required and be results driven.
• Ability to follow instructions and respond to upper managements’ directions accurately.
• Demonstrate accuracy and thoroughness. Look for ways to improve and promote quality and monitors own work to ensure quality is met.
• Must demonstrate exceptional communication skills by conveying necessary information accurately, listening effectively and asking questions where clarification is needed.
• Must be able to work independently, prioritize work activities and use time efficiently.
• Must be able to maintain confidentiality.
• Must be able to demonstrate team behavior and willing to promote a positive team -oriented environment.
• Must be able to work well under pressure and or stressful conditions.
• Must possess the ability to manage change, delays, or unexpected events appropriately.
• Ability to follow all company policies and procedures in effect at time of hire and as they may change or be added from time to time.

LANGUAGE/COMMUNICATION SKILLS

• Ability to read and comprehend instructions, correspondence, and memos.
• Ability to write correspondence and present information to customers, clients, and other employees of the organization
• Ability to write clearly and informatively to all required audiences and edit own work for appropriate spelling and grammar.
• Ability to effectively present information one-on-one, in small to large groups, to top management, and/or clients or vendors of the company.