Medical Records Retrieval Specialist

Overview

We are looking for detail-oriented and motivated candidates to join our growing team as a Medical Record Retrieval Specialist (Internally known as Retrieval Specialist).  This person would be calling physician's offices and hospitals to request medical records.  All communication with facilities is documented both by paper and within our in-house computer system.

The ideal candidate would take pride in strong customer service and communication skills.  If you are a naturally high producer with a strong sense of urgency, then this position might be for you.

ABI offers a fast-paced team atmosphere with competitive benefits, paid time off, and 401k.

This role is an ONSITE, full time positon with a standard work schedule Monday-Friday, 8am-4:30pm.  It may be necessary to work overtime depending on business needs. 

Responsibilities

Essential Functions - All

• Call and establish the lines of communication with custodians of record based on order priority.
• Make regular and persistent phone calls and/or other means of contact with each custodian to complete each order timely.
• Escalate the level of communication (intensity) with custodian as order approaches due date and send proper notices to each location to elicit production of records in accordance with ABI procedure.
• Enter viewable and non-viewable updates into the ABI computer system to document all conversations with custodians, all progress of orders, and all tracking of orders. (documented due diligence).
• Maintain an organized rotation of all work orders in possession to ensure orders are called according to priority (generally by due date).
• Provide quality control for all incoming records when matching to a work order. (i.e. record subject identifying information and type of records requested vs. what was received).
• Schedule field jobs accurately and completely. Each appointment requires information verification (address, copy times, contact name). (All items being requested by client should be expressed to custodian prior to setting appointments).
• Report daily productivity numbers to immediate supervisor through accurate and consistent maintenance of the ABI spreadsheet.

Marginal Functions

• Create offsite orders accurately after verifying all information.
• Close and forward orders when necessary.
• Enter all film breakdowns accurately per ABI protocol.

Medical Office

Legal

Legal Secretary

Paralegal

Medical Records

Medical Records Clerk

Medical Receptionist

RHIT

Registered Health Information Technicians

Qualifications

Educational Requirements

• High school graduate and/or GED equivalent. Some college desirable but not required.

Experience Requirements

• Prior work experience in customer service, a call center, medical, legal, or insurance claims office.
• Level II requires 1 year within a Document Retrieval position and/or equivalent experience.

Skills and Abilities

• Highly self motivated and self directed.
• Ability to absorb new ideas and concepts quickly.
• Introductory analytical, problem-solving abilities and decision making abilities.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Introductory written, interpersonal and organizational skills.
• Some understanding of the internal processes of medical facilities and med-legal terminology.
• Multi-tasking skills essential
• Bi-lingual a plus

WHO WE ARE

ABI Document Support Services is the largest nationwide provider of records retrieval, subpoena services, and document management for the legal and insurance industries. There is no other company in the market that provides the volume of successfully retrieved records or the document management solutions that ABI offers. Our singular focus is records retrieval and the most advanced technology solutions for our clients to manage, analyze and summarize those retrieved records. We are committed to continually raising the bar for cost effective record retrieval and more thorough analysis and summarization.

ABI is an Equal Opportunity Employer and affords equal opportunity to all qualified applicants for all positions without regard to protected veteran status, qualified individuals with disabilities and all individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or any other status protected under local, state or federal laws.

Equal Opportunity Employer - Minorities/Females/Disabled/Veterans