What are the responsibilities and job description for the Student Success Coordinator - Wildcat Central position at Abilene Christian University?
Work Type: Staff full-time, Staff reduced full-time
Location: Abilene
Categories: Staff, Student Services
ACU is affiliated with the fellowship of the Church of Christ. All applicants must be professing Christians and willing to support the Christian mission and purpose of Abilene Christian University while employed by the university.
A. Assist the director and associate directors regarding the administrative needs of the office
B. Provide administrative support for academic advisors, financial aid counselors, and student services
C. Oversee front line support and the daily operations of the front desk
A. Assist the director and associate directors regarding the administrative needs of the office
1. General office/staff support when needed
2. Help with special projects (I.e., data collection, surveys, etc)
3. On behalf of Wildcat Central, communicate professionally and effectively across campus with faculty, department chairs, Deans and other administrators
B. Provide administrative support for academic advisors, financial aid counselors, and student services
1. Make appointments and check students in for appointments
2. Scan and upload documents into the electronic student file
3. Answer questions and provide a limited number of services from the front desk regarding academic advising, financial aid, and student services.
4. Filter student, parent and staff questions to the appropriate WC staff member
5. Lead communication and organization for student services, which includes but may not be limited to, Wildcat Wheels, holiday bus transportation initiatives, table reservations, etc.
C. Oversee front line support and the daily operations of the front desk
1. Greet visitors
2. Answer and direct incoming phone calls, take messages, answer voicemail
3. Order, receive office supplies and maintain office inventory
4. Coordinate with facilities regarding maintenance needs of the office
5. Oversee cashiering
6. Assist in managing student workers, which includes front desk expectations, 7shifts scheduling, call center expectations, tardiness and attendance, and overall behavior and communication of student workers.
A. Skills
1. Strong organizational and problem-solving skills
2. Detail oriented; high level of accuracy in work
3. Excellent verbal and written communication skills
4. Excellent interpersonal skills
5. Strong sense of customer service
6. Task flexibility
7. Ability to maintain confidentiality
8. Ability to work independently
B. Training Modules Required
1. Familiarity with:
a. Microsoft Office - Word, Excel
b. Google suite - email, calendar, drive, Google Plus
2. Ability to learn ACU systems, including but not limited to:
a. Banner
b. Campus
c. TouchNet billing system
Professional
- Bachelor's degree preferred
- Experience in customer service field
- Ability to create, execute, and see initiatives through to completion
- Ability to handle multiple initiatives at once
- Ability to organize & manage high call and email volumes
Personal
- Excellent verbal and written communication skills
- Proven ability to manage multiple priorities simultaneously
- Desire to work in a fast-paced, unpredictable environment
- Tremendous interpersonal skills
- Demonstrated ability to work in a team-based organization
- Self-motivated and driven
- Detail-oriented
- Exceptional organizational skills
A. Sitting for extended periods of time at a computer
B. Light lifting as required for office inventory
C. Ability to handle stress of multiple tasks and deadlines
ACU does not unlawfully discriminate on the basis of race, color, age, sex, disability, genetic information, national or ethnic origin in employment opportunities, in keeping with applicable state and federal law.
ACU is committed to maintaining a safe and secure campus environment and protecting the university's financial and physical assets. Therefore, Abilene Christian University conducts background checks on all candidates for employment in security sensitive positions.
Advertised: February 24, 2025 Central Standard Time
Applications close:
