What are the responsibilities and job description for the Support Coordinator (The Next Step) (FT H) position at Abilities First?
FLSA STATUS: Non-Exempt
STATUS: Full-time
REPORTS TO: Senior Support Coordinator
Position Overview:
Are you ready to make a meaningful impact in the lives of individuals with developmental disabilities? At Abilities First, we are seeking passionate professionals to join our comprehensive case management and community placement program.
Why You Will Want To Work With Us:
Not only do we offer a supportive and innovative work environment, but we also provide an impressive benefits package designed to ensure your well-being and financial security. Enjoy a generous 13% employer-funded pension, 14 paid holidays each year, comprehensive retirement plans, and access to Health Savings and Flexible Spending Accounts. Plus, you can benefit from travel reimbursement and eligibility for the Public Service Loan Forgiveness program!
At Abilities First, we not only prioritize your professional growth and well-being but also strive to provide a comprehensive benefits package that supports every aspect of your life. Join us and experience the difference firsthand!
Essential Functions and Key Responsibilities:
- Manage a Diverse Caseload: Oversee a dynamic and varied caseload, balancing complexity and individual needs to deliver tailored support.
- Engage with Clients: Conduct impactful interviews with individuals, families, and stakeholders to gather essential data and complete necessary documentation.
- Document and Review: Prepare detailed case notes, quarterly and annual reviews, and service monitoring reports, ensuring compliance with Department of Mental Health (DMH) guidelines and Medicaid regulations.
- Timely Documentation: Efficiently complete all required documentation, including service plans and waiver paperwork, adhering to DMH, Medicaid, and Abilities First policies.
- Utilize Technology: Accurately enter case notes into electronic record system, maintaining productivity standards of 120 TCM hours per month and 1,440 hours annually.
- Maintain Records: Keep individual state records up to date in accordance with DMH and Medicaid guidelines, ensuring accuracy and accessibility.
- Facilitate Team Collaboration: Lead the interdisciplinary team in developing and reviewing Individual Service Plans (ISPs), ensuring all perspectives are considered.
- Monitor Service Delivery: Oversee services to ensure they meet authorization terms and align with state directives.
- Set Goals and Outcomes: Collaborate with individuals to identify evolving needs and develop personalized goals, while connecting them to community resources and natural supports.
- Regular Contact: Maintain consistent communication through monthly and quarterly face-to-face visits and service monitoring in line with DMH guidelines.
- Verify Service Accuracy: Meet with individuals to verify documentation and ensure service accuracy with contracted providers.
- Conduct Assessments: Perform individual assessments utilizing specialized knowledge from fields such as social work, psychology, or counseling as needed.
- Manage Budgets: Prepare and maintain accurate expenditure records for individuals, ensuring alignment with their Individual Service Plan budgets.
- Handle Emergencies: Be ready to respond to emergency situations, following Abilities First policy and state regulations, including mandated reporting duties.
What We’re Looking For:
- Energetic individuals who thrive in providing person centered services
- Bachelor’s degree from an accredited institution
- Understanding of case management and developmental disabilities
- Strong communication and interpersonal skills
- Ability to assess crises and implement effective solutions
- Proficiency in self-management strategies and computer applications
Core Competencies:
Adaptability, decision-making, planning and organizing, and a commitment to team success are essential for this role.
Application Instructions:
To apply, please submit your resume and cover letter outlining your relevant experience and why you're passionate about this position. We look forward to hearing from you!
PHYSICAL CONTEXT AND WORK ENVIRONMENT
The statements herein are intended to describe the general nature and level of work being performed but are not to be seen as a complete list of responsibilities, duties, and skills required of personnel so classified. Also, they do not establish a contract for employment and are subject to change at the discretion of the employer.
| Physical Requirements | Percentage of Work Time Spent on Activity | |||
| 0-24% | 25-49% | 50-74% | 75-100% | |
| Seeing: Must be able to see to read documents/reports and focus on computer for an extended period. | X | |||
| Hearing: Must be able to hear well enough to communicate with coworkers and general public. | X | |||
| Sitting: Must be able to sit for long periods of time. | X | |||
| Standing/Walking: Must be able to move about the work area. | X | |||
| Climbing/Stooping/Kneeling: Must be able to stoop or kneel to pick up items off the floor and filing in a bottom drawer file cabinet. | X | |||
| Lifting/Pulling/Pushing: Must be able to lift 20 pounds with or without reasonable assistance. | X | |||
| Driving: Must be able to drive locally for work-related assignments. | ||||
| Grasping/Feeling: Must be able to type, handle documents, and use equipment and electronic devices. | X |
- The work environment is usually a well-lighted, environmentally controlled indoor environment with moderate level of noise.
- Works in an office environment with the option for some remote work
- Abilities First offers a flexible schedule and relaxed environment
Revised 6-9-2014; 5-22-15; 5-17-16; 4-11-17; 12-7-17; 12-21-18; 1-3-19; 10-05-20; 11-20-20; 12-08-20; 07-10-2021; 09-01.2021; 07-14-2022,10-17-2023
