Operations Support

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Description

Abiomed is recruiting for a Field Service Operations Support, located in Danvers, MA.

There is an internal pre-identified candidate for consideration. However, all applications will still be reviewed.

About Johnson & Johnson

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com/.

Patients First | Innovation | Winning Culture | Heart Recovery

Do you enjoy staying active in your daily work? Do you enjoy the responsibility of making sure a life-saving product can be serviced and shipped out to patients in need? Would you appreciate the opportunity work hard and grow your career with a top-performing medical device company? If so, consider this Field Service Operations Support role with ABIOMED!

Job Summary

The Field Service Operations Support will assist team in multiple areas within the Operations department and will be responsible for flawless execution of service contracts into ERP and CRM systems as they pertain to service revenue and service delivery. They will also be responsible for working with the service teams to ensure the timely and accurate delivery of service execution for the Danvers service depot for all required preventative maintenance by following up with customers and field team to ensure meeting contracted Service deliverables. Other duties will include support for service-related activities described below.

Duties and Responsibilities

• Actively participate in contract reviews to ensure accurate documentation prior to contract acceptance and entry
• Work with Service Operations Team to ensure real time entry of service agreements post execution from customer to meet month end deadlines
• Determine and report on service forecasting as it pertains to outstanding service agreements and meeting on time delivery of service
• Assist with return of product in need of required preventative maintenance/Field Change Notices as needed to ensure on time delivery of service
• Monitor, update and enhance work instructions for service operations as new products come to market and enhancements are made to existing CRM, ERP and Service systems
• Support service operations team with retrieving service loaners at conclusion of service or ancillary need
• Support of service operations activities to ensure scalability of current and future products
• Support Business Process Leader for testing of new business integration projects
• Support Operations & Finance Teams with Service Aging follow ups as needed
  
  

Qualifications

• BS/BA Business or Healthcare discipline
• Work Experience at least one year, customer service focused
• Positive attitude, well organized, and detail oriented
• Excellent communication (both written and oral) & strong customer service skills
• Execute and prioritize tasks in a timely manner with minimal supervision
• Able to interact well cross-departmentally and with external customers
• Knowledgeable with regulatory guidelines pertaining to medical device
  
  

Preferred Qualifications

• SAP and Salesforce knowledge preferred
  
  

Johnson & Johnson is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

For more information on how we support the whole health of our employees throughout their wellness, career and life journey, please visit www.careers.jnj.com.