What are the responsibilities and job description for the Front Desk Associate position at Abiquiu Inn?
Overview
We are seeking a dedicated and personable Front Desk Agent to join our team in providing exceptional guest experiences at our hotel. As the first point of contact for guests, you will play a crucial role in ensuring their stay is comfortable and enjoyable. The ideal candidate will possess strong customer service skills, a passion for hospitality, and the ability to communicate effectively with diverse clientele.
Responsibilities
- Greet guests upon arrival with a warm and friendly demeanor, ensuring a positive first impression.
- Manage check-in and check-out processes efficiently while addressing any guest inquiries or concerns.
- Provide information about hotel amenities, services, and local attractions to enhance the guest experience.
- Handle reservations, cancellations, and modifications accurately using the hotel management system.
- Maintain an organized front desk area, ensuring all materials are stocked and readily available for guests.
- Collaborate with housekeeping and maintenance teams to ensure guest rooms are prepared and maintained to high standards.
- Assist in resolving guest complaints or issues promptly and professionally to ensure satisfaction.
- Uphold confidentiality of guest information and adhere to all safety protocols.
Requirements
- Previous experience in guest relations or customer service within the hotel or hospitality industry is preferred.
- Strong communication skills with the ability to interact effectively with guests from diverse backgrounds; multilingual or bilingual abilities are a plus.
- Proficient in using hotel management software and basic computer applications.
- Excellent organizational skills with attention to detail in managing multiple tasks simultaneously.
- A friendly and approachable demeanor, demonstrating a commitment to providing outstanding guest services.
- Ability to work flexible hours, including weekends and holidays as needed.
- Knowledge of local attractions and services is beneficial for assisting guests effectively.
Join our team as a Front Desk Agent where your contributions will be valued, and your commitment to excellence will enhance the overall guest experience!
Job Types: Full-time, Part-time
Pay: $12.00 - $15.49 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Evening shift
- Holidays
- Morning shift
Ability to Commute:
- Abiquiu, NM 87510 (Required)
Ability to Relocate:
- Abiquiu, NM 87510: Relocate before starting work (Required)
Work Location: In person
Salary : $12 - $15