What are the responsibilities and job description for the Senior Technical Support Specialist position at Able Applied Technologies?
About us:
Able Applied Technologies (AAT) is a vibrant, fast-growing company headquartered in Columbus, OH 17 years ago. AAT is a manufacturer of cutting-edge LED marketing signage for the petroleum industry with over 40,000 installed products across North America. The product is engineered and supported in Columbus with a commitment to quality and perpetual innovation.
The Technical Support Specialists assist on-site technicians and site owners with installation and troubleshooting. Specialists provide top-notch technical support of LED systems with radio and cellular communication devices. All product training is provided with gradual tier levels of support during the first year.
This is a full-time, in-office position that reports to the Tech Support Manager. Staggered shifts cover support hours M-F, 8 am to 7pm EST/EDT.
Ideal Candidate:
Career oriented with a technical curiosity of how “things work”. Eager learner of electrically engineered products. Reliable with good attendance a must.
Your day-to-day:
- Provide technical support for installation and troubleshooting
- Rapid problem-solving for solutions while working with customer
- Create accurate work orders with exceptional detail
- Qualify if issue is warranty or non-warranty
- Communicate calmly, confidently, and positively with customers, listening closely to their needs and responding in a friendly and helpful manner
- Continuously learn and develop expertise in Able products, including all updates and changes
- Displaying a positive team-oriented mentality by helping other specialists as needed in person and via Microsoft Teams
- Assist other specialists to ensure customer issues are correctly resolved, and assist with escalations if necessary
- Consult with engineering department as needed
- Review orders to ensure the correct diagnosis and parts are recommended
Your skills:
- Sense of urgency
- Superior ability in problem solving and critical thinking
- Experience in support ticketing software preferred
- Experience with customer-facing interaction
- Exceptional technical troubleshooting and critical thinking skills
- Ability to ask questions
- Excellent verbal and written communication skills
- Effective at organization, follow-through, and proactive self-management
- Technical hardware experience preferred
- Bilingual (Spanish or French) preferred
What we offer:
- Starting base pay of $20 is negotiable based on experience
- Increase pay with each tier levels of support
- Positive, supportive team culture
- Opportunities for growth
- ICHRA Medical Program (subsidized by the company)
- 401K match
- Short and Long Term Disability, Life Insurance Policy
- Paid Time off (PTO)
- Paid Holidays
AAT is proud to be an equal opportunity employer. We are committed to an inclusive culture both for our employees and the customers we serve. We welcome and encourage applicants of any race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.
Salary : $20