What are the responsibilities and job description for the SUPERVISOR position at ABM of Missouri?

Job Description

Benefit Information :

ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM 2024 Employee Benefits | Staff & Management

The Custodial Supervisor is responsible for giving direction, motivation, and guidance to a team of cleaners.

Essential Functions

Conducts quality improvement inspections within assigned areas of responsibility.
Ensures quality and satisfaction levels are meeting and / or exceeding expectations.
Assures the highest quality of customer satisfaction.
Assists with Training and Development
Provides guidance in safety, cleaning processes, procedures, and chemical usage to cleaning crew.
Counsels crew members regarding tardiness, absenteeism, work performance etc., using proper documentation procedures.
Leads and participates in a team to ensure the successful completion of assigned tasks.
Responsible for the running and leadership of the shift in the absence of the Supervisor
When the Supervisor is present, the lead worker may be responsible for directing smaller work groups.
Assists the Supervisor and Shift Manager in the direction and supervision of field employees.
While disciplinary authority is not given to this position, it is expected that the Lead will report performance issues to the Supervisor.
Establishes and maintains effective communication and working relationships with passengers, co-workers, shift coordinators, supervisors, managers, etc.
Complies with all safety, security, compliance, and quality standards and procedures established by the Company, Clients, and regulatory authorities.

Responsibilities

Provides leadership and direction to team members.

Provides open communication between field employees and management.

Provides positive coaching to team members.

Assists with the training of housekeeping staff and schedules work assignments.

Assists with making daily and weekly work schedules.

Oversees and performs cleaning operations in assigned building.

Takes care of keys and access cards for the property

Reports damaged, broken and out of work features / items.

Makes sure premises are secured at all times.

Oversees and performs additional service requests (tag job) in assigned building.

Works with Area Manager to schedule jobs with Property Manager and cleaning crew to complete the work.

Coordinates scheduling of cleaning crew.

Oversees quality of jobs and confirms completion with Area Manager.

Provides training to all new hires assigned to the building.

Attends and participates in all meeting and training sessions involving assigned property and crew.

Completes time sheets, validates time sheet accuracy and delivers time sheets to office.

Checks supplies, equipment, and chemicals weekly.

Completes order forms completely and accurately.

Coordinates equipment usage and inventories.

Performs all tasks and duties required of your team.

Miscellaneous duties as assigned.

Qualifications

Must be 18 years of age or older.

1-2 Years Custodial Experience

2 to 5 Years Leadership Experience

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