What are the responsibilities and job description for the Area Manager position at ABM US?
The Area Operations Manager is responsible for developing, planning, organizing and cost controlling procedures to ensure compliance with customer specific contract requirements for an assigned account at a local school district. The Area Manager is responsible for performance of services to the customer; and ultimately retention of the customer as a client. Has direct responsibility for supervising custodians for the accounts, staffing all shifts with supervisors and service personnel including hiring and training. It is imperative the Area Operations Manager implements quality control programs, controls inventory for the site, and works with the customer's personnel at the site to address and make an action plan for any service issues. The Area Manager must also perform the following duties personally or through other supervisory personnel; overseeing inspections, quality control, scheduling of periodic work and inventory control of equipment and supplies at the account(s).
Essential Functions
Develop and recommend custodial operating budget and ensure the department operates within budget by controlling all expenses.
Evaluate and justify supplies, equipment, and purchases as needed.
Maintain staff by recruiting, selecting and training employees; maintain a safe, secure, and legal work environment; develop personal growth opportunities.
Provide guidance to Account Supervisors on matters related to performance management, staffing/recruitment, training, HR compliance.
Establish work standards and flow.
Establish and maintain effective lines of communications with the client and facility personnel to ascertain that their needs and requirements are being met per the contract.
Demonstrate and promote company culture, values and management philosophy.
Maintain quality service by enforcing quality and customer service standards; analyze and resolve quality and customer service problems; identify trends; recommend improvements.
Job duties may be modified at any time.
Minimum Requirements
High School diploma or GED required. College degree preferred.
Minimum of three years of supervisory experience in a service-related field with high customer/client contact.
Strong service/quality attitude.
Ability to plan, organize, prioritize, and achieve effective time management.
Ability to work under pressure and meet established goals and objectives.
Sense of urgency & ability to meet deadlines; self-directed. Clean MVR (motor vehicle record)
Benefits: ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM 2025 Employee Benefits | Staff & Management
Why Join Us?
We value expertise, dedication, and a commitment to excellence. If you are a skilled professional looking to contribute your talents to a dynamic production team, we encourage you to apply and become a key part of our success.
About Us
ABM (NYSE: ABM) is one of the world’s largest providers of facility services and solutions. A driving force for a cleaner, healthier, and more sustainable world, ABM provides essential services and forward-looking performance solutions that improve the spaces and places that matter most. From curbside to rooftop, ABM’s comprehensive services include janitorial, engineering, parking, electrical and lighting, energy and electric vehicle charging infrastructure, HVAC and mechanical, landscape and turf, and mission critical solutions. ABM serves a wide range of industries – from commercial office buildings to universities, airports, hospitals, data centers, manufacturing plants and distribution centers, entertainment venues and more. Founded in 1909, ABM serves over 20,000 clients, with annualized revenue approaching $8 billion and more than 100,000 team members in 350 offices throughout the United States, United Kingdom, Republic of Ireland, and other international locations. For more information, visit www.abm.com.
