Client Services Project Manager

The Client Services Project Manager (janitorial services) will assume ownership for all contracted services for a high-profile Fortune 500 Company and will be expected to deliver an exceptional customer experience. This position will be responsible to lead people, processes and programs to drive operational excellence in a complex work environment up to or over 1 million square feet in size. The Project Manager may be required to work outside of normal business hours. We are looking for someone who adapts quickly to change and is able to provide win-win solutions for both the client and ABM. A critical thinker who uses good judgement to solve problems and one who can effectively communicate with the client and their team.  

Client Site: Koch World Headquarters, Wichita Campus 

Benefit Information: ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM Team Member Benefits | Staff & Management

Key Responsibilities 

• Establishes and maintains exceptional client relationships and rapport
• Responsible for financial budget, labor planning and cost controls
• Cultivates a strong safety culture to provide a safe work environment
• Effectively leads and provides direct supervision to the onsite team across multiple shifts
• Plans, organizes, and communicates daily operational priorities and client requests
• Sets employee expectations, provides training and feedback, and routinely inspects the facility
• Is responsible to develop team members effectiveness and capabilities in the areas of operational/task-based training and supervisory skills for those in leadership positions 
• Collaborates and coordinates with shift leads to ensure execution of services 
• Manages supply, chemical and equipment usage which includes proper training 
• Uses data to proactively seek out operational improvements to optimize the operation 
• Gathers and maintains required administrative tasks for daily, weekly or monthly reporting
• Drives performance management in the areas of, but not limited to (hiring, expectation setting, performance reviews, terminations, and uses disciplinary action when necessary)
• Looks for opportunities to increase revenue by providing additional or periodic services
• Perform other duties as assigned

Experience Required

• Bachelor’s degree preferred or equivalent experience
• Experience leading a janitorial/custodial team
• 3-5 years of management experience 
• Experience in facility services or building management 
• Must have working knowledge of OSHA safety standards and regulations 
• Excellent organizational skills and attention to detail
• Solid business acumen and basic accounting principles 
• Proficient in Microsoft Office
• Previous custodial experience desired 

Physical Demands

• Must be able to lift at least 50 lbs., navigate around tight spaces, walk or stand for a period of 8-10 hours per day in an environment with variable noise levels, lighting conditions and temperature variations