What are the responsibilities and job description for the Customer Service Rep position at ABM US?
Duties and Responsibilities:
- Answer incoming calls, screen, and direct them to the appropriate recipients.
- Take accurate messages and relay them promptly to the intended recipients.
- Provide accurate and courteous information to callers regarding services, appointments, and general inquiries.
- Greet all individuals entering the organization in a friendly and professional manner.
- Direct visitors to their designated destinations within the facility.
- Handle inquiries from the public and customers with patience and efficiency.
- Provide general administrative and clerical support as needed.
- Prepare letters, documents, and reports as assigned.
- Maintain reception area cleanliness and organization.
- Perform other duties as assigned by the Front Desk Supervisor.
Required Qualifications:
- High school diploma or equivalent.
- Proficiency in administrative and clerical procedures.
- Knowledge of customer service principles and practices.
- Typing speed of at least 60 words per minute.
- Bilingual proficiency in English and Spanish.
- Proficient in Microsoft Office, particularly Excel and Word.
- Familiarity with office equipment and systems.
- Ability to perform physical tasks such as sitting, standing, bending, and lifting up to medium weights.
- Willingness to work in a hospital environment with exposure to sick patients or visitors.
Other Qualifications:
- Ability to respond to emergencies at the facility as directed.
- Willingness to contribute ideas for continuous quality improvement.
- Excellent verbal and written communication skills.
- Professional personal presentation.
- Strong customer service orientation.am
- Ability to prioritize tasks and manage time effectively.
- Attention to detail and accuracy in work.
- Initiative, reliability, and stress tolerance.
Benefit Information:
ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit
https://www.abm.com/wp-content/uploads/2023/11/2024-Recruitment-Frontline-11.6.23.pdf
https://www.abm.com/wp-content/uploads/2023/11/2024-Recruitment-Frontline-Spanish-11.6.23.pdf
Pay Rate: $16.39/hr
The pay listed is the hourly range or the hourly rate for this position. A specific offer will vary based on applicant’s experience, skills, abilities, geographic location, and alignment with market data.
Salary : $16
