Event Labor Manager

ABM is seeking a full-time working Labor Event Manager, that will assume ownership for all contracted services for a high-profile Fortune 500 Company and will be expected to deliver an exceptional customer service experience. The Labor Event Manager will perform various duties relative to the set-up and breakdown of events and janitorial work in the facility. 

Job Responsibilities: 

• Provide oversight and supervision of all event labor teams including but not limited to: 
  • Work order management (assigning work orders to team). 
  • Empower and foster open communication among the team. 
  • Take part in the interviewing process, onboarding and training of new event labor team members. 
• Support all arrangements of furniture and event equipment requests for all events including but not limited to: 
  • training rooms, common spaces, conference rooms, cafe or outside amenities spaces. 
  • Responsible for oversight and execution of the work order lifecycle per internal and external KPIs. 
  • Creating Work orders (as needed) Work Order Acknowledgment (Pick up) – team deployment 
  • Check In/Out 
  • Picture and Notes 
  • Close work order 
• Verify space capacities in all set styles, of all training rooms and common spaces at each local site. 
• Ensure event storage is kept clean, palletized, organized/labeled, and all event inventory makes it back to the correct storage post event. Inventory process includes and not limited to: 
  • Signing in/out and log any broken items for inventory tracking and proper placement
  • Inspecting equipment for damage after use and checking it against an inventory list. 
  • Communicating supply needs and equipment removals. 
• Primary point of contact for the client event team and building facility management team. 
• Primary point of contact to respond to all event related emails, chimes, texts and phone calls in timely manner
• Attending internal and external weekly team meetings. 
• Ensuring excellent levels of customer service. 
• Adhering to event safety standards and ensuring that seating arrangements adhere to fire code regulations. 
• Perform janitorial tasks as needed with the understanding the Event Labor Team Priorities (1. Events Set/Strikes, 2. facility management tasks, and 3. Janitorial support). 

Requirements: 

• Proficient in Microsoft Outlook. 
• Experience with Work Order Systems is a plus. 
• Diligence and attention to detail. 
• Previous managerial position required. 
• Excellent written and verbal communication. 
• Outstanding organizational skills. 
• Ability to lift up to 50 lbs. repeatedly. 
• Must be able to take direction, work with minimal supervision, and function cooperatively as part of a team. 
• Ability to use cleaning tools and equipment. 
• Use a portable vacuum cleaner – backpack style. 
• Any and all other duties as assigned