What are the responsibilities and job description for the IAD Ramp Agent position at ABM US?
Title: Ramp Agents
Pay Rate: 17.78 per hour
Location: Dulles International Airport
Job Classification: Full-Time, Non-Exempt
Shift:
- 05:00 AM - 01:00 PM
- 02:00 PM - 10:00 PM
- Must be willing to work on Saturday, Sunday, and three weekdays for five consecutive days
Ramp Ambassadors will be responsible for the overall security and guidance of passenger foot traffic on the ramp area at designated gates to ensure proper movement of disembarking/boarding customers on flights. The Observer will perform the requirements below or as directed by the airline.
Specific Duties/Essential Job Functions: (Other duties may be assigned)
- Provide direction to customers on divestiture.
- Communicate effectively with others in a work environment and with the public.
- Meet/exceed Company expectations relating to professionalism, knowledge, accuracy, and timeliness of service.
- Provide extraordinary customer service
- Miscellaneous duties as assigned.
- Arriving Flights:
- Direct passengers from the aircraft to the terminal.
- Provide connecting passengers with gate information.
- Confirm all passengers who require mobile assistance has been serviced.
- During inclement weather, provide an umbrella to each customer and collect it upon entering the terminal.
- Departing Flights
- Confirm passengers boarding pass destination and direct them from the terminal to the aircraft
- For those passengers attempting to board the aircraft with larger bags, provide a gate check baggage tag.
- Liaison with gate, ramp, and flight crew regarding any on-board issues
- During inclement weather, provide an umbrella to each customer and collect it upon boarding.
- Maintain a clean, safe work area at all times.
- Miscellaneous duties as assigned.
Basic Qualifications:
• Must be 18 years of age or older
• No high school diploma, GED or college degree required
For the SIDA Badge Application purposes (required by TSA, MWAA and CBP), must have the following documents in case we move you forward for the next steps:
- Identification with Current Address (Choose one)**
- State ID
- Driver's License
- Citizenship Verification (Choose one)**
- US Citizens: US Passport or US Birth Certificate/Naturalization WITH SSN
- Foreign Nationals: Green Card or Employment Authorization Document (EAD) accompanied by SSN Card (if a green card is not available)
- EAD Categories NOT ELIGIBLE for SIDA security clearance: A10, A11, C08, C10 (ineligible to be hired by IAD ABM)
Preferred Qualification:
• One (1) year of customer service experience preferred
Military and veteran friendly employer, veterans and candidates with military experience encouraged to apply.
Benefit Information:
ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM 2024 Employee Benefits | Front Line Team Members | (Programa de Beneficios de ABM)
