Janitorial Account Manager

Pay: $36/HR DOE
The pay listed is the hourly range or the hourly rate for this position.   A specific offer will vary based on applicant’s experience, skills, abilities, geographic location, and alignment with market data. 

Benefit Information: 
ABM offers a comprehensive benefits package.  For information about ABM’s benefits, visit ABM 2024 Employee Benefits | Staff and Management Team Members    

Project Management & Client Relations: 

• Work with Project Manager to develop work plans to provide services in a timely, cost-effective manner and ensure contract provisions are met. 
• Provide customer with information regarding additional services available at ABM. 
• Respond to customer inquiries; discuss and resolve with customer pending complaints/feedback. 
• Regular contact with customer to ensure that services meet service contract requirements and to promote customer retention. 
• Inform Project Manager of status of work; identify potential issues and recommend appropriate action. 
• Keeps Project Manager informed of business issues impacting effectiveness of project; promptly escalates serious issues to Project Manager.
• Increase billable services provided by ABM and add value to the customer by providing additional or periodic services (TAG work).
• Excellent customer service skills to ensure customer retention, enhance service delivery and sell services.
• Report accidents and property damage in an accurate and timely manner.

Employee Relations and Supervision: 

• Works closely with frontline personnel to meet customer requirements; determines training requirements and identifies sources meet training and development needs. 
• Recommend staffing levels; work with Project Manager and HR to hire, train and evaluate staff.
• Understand applicable union contracts and develop effective working relationship with local labor unions.
• Enforce ABM and client policies and procedures through mentoring and coaching of field personnel.

Minimum Requirements:

• Bilingual (Spanish/English) a plus
• 1-2 years of Supervisor experience
• 1-2 years of customer service experience
• Working knowledge of janitorial equipment
• Working knowledge of OSHA required processes
• Intermediate level of Microsoft programs 
• Valid State Driver's License for business travel 
• A passion for serving others and helping others to succeed. 
• Excellent personal organization skills and exceptional planning skills to avoid reactional situation(s). 
• Excellent follow-up and an eye for detail. 
• Anticipates problems and proactively implements preventative action plans. 
• Flexibility to respond to urgent client requests on evenings and weekends when necessary. 
• Technical savvy and ability to use MS Office Suite, Smart Phones, Internet and other job-related applications. 
• Excellent verbal and written business communication skills.
• Excellent relational skills and experience dealing with union environment. 
• Understanding of the service industry practices, process and trends.

#200

Salary : $36