Lead of Operations

Compensation: $170,000.00 – $220,000.00 annual salary (US Dollars)
The pay listed is the salary range for this position. Any specific offer will vary based on the successful applicant’s education, experience, skills, abilities, geographic location, and alignment with market data. You may be eligible to participate in a Company incentive or bonus program

Benefits: ABM offers a comprehensive benefits package.  For information about ABM’s benefits, visit ABM Employee Benefits | Staff & Management

Position Summary:
The Lead of Operations will lead facility management operations across multiple office locations within the Client’s Americas portfolio, ensuring optimal customer relations and a seamless workplace experience. This role is critical in managing P&L, implementing Integrated Facilities Solutions (IFS), and overseeing a diverse team to drive operational excellence, safety, and innovation. The Lead of Operations will lead initiatives that focus on cost savings, process optimization, and continuous improvement, while championing a world-class workplace environment for employees, clients, and visitors. The role will require a strategic leader who can collaborate with clients and stakeholders to ensure the success and growth of ABM’s business across multiple service offerings.

Key Responsibilities:

• Leadership & Team Development: Lead and develop the management teams at multiple office locations, fostering a culture of operational excellence, safety, and workplace innovation. Recruit, hire, and guide diverse talent to optimize performance.
• Facility Management & Operations: Oversee the management of all facilities services including engineering, janitorial, workplace experience, fire life safety, landscaping, pest control, and other client-specific needs. Ensure compliance with all operational and safety standards, while adhering to SLA requirements
• Financial Performance Management: Manage and optimize the financial performance of the account, including P&L, A/R, and work order management. Ensure the cost-effective delivery of services while meeting or exceeding client expectations.
• Client & Stakeholder Relations: Maintain and grow strong relationships with clients, internal teams, and
• stakeholders. Implement strategies to achieve client KPIs, and lead stakeholder/site lead meetings. Address client inquiries and resolve issues promptly.
• Project & Vendor Management: Lead project management activities and oversee vendor relationships to ensure high standards of service delivery. Ensure that policies and processes are aligned with client expectations and compliance requirements. Workplace Experience Leadership: Develop and implement strategies to curate an engaging and productive workplace for employees and visitors. Foster a positive work environment that aligns with client business goals and promotes collaboration, innovation, and a sense of community.
• Innovation & Continuous Improvement: Encourage innovation and process excellence through leadership inspections, feedback, and the implementation of best practices. Continuously evaluate and recommend improvements to enhance service delivery and operational efficiency.
• Compliance & Policy Adherence: Ensure compliance with company policies, safety regulations, and industry standards. Maintain high standards of quality control and risk management across all facilities.
• Strategic Planning: Develop and execute a comprehensive people and workplace strategy that aligns with client objectives and growth plans. Regularly assess and adjust strategies to ensure ongoing alignment with business needs.

Qualifications:

• Education: Bachelor’s degree in Engineering, Facilities Management, Business Administration, or a related field.

Experience:

• Minimum of 10 years of experience in facilities management, including significant experience in managing workplace experience, integrated facilities solutions, and multi-location operations.
• Proven track record of leading diverse teams and managing operational, financial, and client relationship outcomes.
• Experience in driving innovation, cost savings, and process improvements within a facilities management or related environment.

Skills:

• In-depth knowledge of facilities management best practices, including building operations, maintenance, engineering, janitorial services, security, and workplace experience.
• Proficient in developing and implementing facilities management strategies that optimize performance, enhance workplace efficiency, and ensure operational continuity.
• Familiarity with building systems, including HVAC, electrical, plumbing, and safety protocols, and the ability to troubleshoot or escalate issues when necessary
• Strong understanding of safety regulations, compliance standards, and risk management strategies in a facilities management context
• Strong leadership and people management skills, with a focus on team development and performance optimization.
• In-depth understanding of P&L management, financial analysis, and reporting.
• Excellent communication and presentation skills, with the ability to interact with senior-level clients and stakeholders. Strong problem-solving, critical thinking, and analytical skills.
• Proven ability to manage multiple projects and tasks simultaneously, often in a fast-paced and dynamic environment.
• Experience in vendor management, contract negotiation, and overseeing compliance with industry regulations.
• Ability to navigate complex organizational structures and work cross-functionally to achieve desired outcomes.

Personal Attributes:

• High energy, self-starter, and proactive leader.
• Strong attention to detail, organizational skills, and ability to manage multiple priorities.
• Ability to thrive in a high-pressure environment and adapt to changing business needs. Strong interpersonal skills and the ability to build and maintain professional relationships at all levels.
• Required Travel: to all sites in portfolio on a routine basis: this includes all sites in CA, OH, MI, and other sites as needed in the United States or Internationally. Travel schedule must be maintained and followed.

Other Qualifications:

• Experience working in a regulated industry with a focus on compliance and audit practices.
• Ability to handle sensitive information with discretion and professionalism.

Salary : $170,000 - $220,000