What are the responsibilities and job description for the Operations Manager position at ABM US?
The Operations Manager is responsible for the overall supervision of the janitorial staff to a large project or a group of accounts making up a District at a branch.
Pay: $80k/YR
The pay listed is the salary range for this position. A specific offer will vary based on applicant’s experience, skills, abilities, geographic location, and alignment with market data.
Benefit Information: ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM 2025 Employee Benefits | Staff and Management Team Members
Responsibilities:
• Responsible to maintain assigned accounts to customer cleaning specifications.
• Responsible for training janitorial staff in proper ABM cleaning techniques and safe practices.
• Work with Branch Manager and District Manager to ensure proper safety and HR training has been provided for all employees.
• Assist in ordering cleaning and/or paper supplies for each account.
• Respond to customer issues as necessary or as directed Branch Manager and District Manager
• Submits employee timecards/LMS records to ensure proper wage payment to employee.
• Submits employee complete time off request forms to ensure proper benefit payment to employee.
• Assist in development of replacement for all lead leadership positions
• Lead a team of cleaners engaged in performing custodial work; provide clear direction, training and assistance to employees; coordinates daily work activities not limited to periodic schedules: organize, prioritize and assign work, monitors status of work, inspects completed work and troubleshoots problem situations.
• Maintain each account with budgeted labor each month to control costs.
• Meet with the building managers and tenants on a daily basis to take requests, work orders, special job, and answer questions. • Perform quality control inspections of each account to include Safety and HR reporting, plus LMS reporting.
• Contribute to district/branch financial performance by aggressively seeking tag, sale opportunities; report them to District Manager and Branch Manager.
• Provide an environment that will allow subordinates to grow and develop skills for future advancement.
• Provide support and leadership in special projects/initiatives as directed by the District or Branch Manager.
• Where applicable; maintain working relationship with labor unions.
• Review the scope of work and maintain the periodic schedule for each account, including all tag work.
• Complete and return all paperwork to the District Manager daily. Example: Payroll, holidays, vacation, sick time, birthday, timecards (e-pay), floating holidays and leave of absent.
• Complete and return all Human Resource paperwork on time and according to procedures. Example: Change of address, change of tax forms, terminations, corrective actions and any other HR requests by the associates.
• Reports to the building management of all building needs such as late-night requests and repairs needed.
• Creates proposals and quotes for special jobs requested by tenants, including getting their approvals in writing.
• Schedule all projects, periodic and special work utilizing excel spread sheets created for each BU# and validate all control quality points.
• Schedule vacation and holidays for all employees and assure replacements are screened and trained.
• Inspect all cleaning operations, ensure quality levels are being met
• Participate in all aspects of new employee orientation including all the site training. This includes safety, facility rules, procedures, new cleaning techniques, and equipment usage, service and chemical use.
• Manage all faces of the work order process.
• Closely work with all building departments.
• Coordinate shift operations to ensure coverage and completion.
• Order supplies, chemicals, equipment, parts and uniforms for all employees.
• Respond to all emergency requests, e-mails and phone calls.
Requirements:
- · An associate degree required
- · Must gave a minimum of 3 years of managerial experience in a service/customer-oriented environment
- · Experience in cost estimating/pricing work required
- · Must have working knowledge of OSHA safety regulations and chemical handling/storage procedures.
- · Must be able to write reports and business correspondence and effectively present information and respond to questions from managers and customers.
Salary : $80,000
