Procurement Associate

This individual will be a key member of the ABM Procurement team responsible for supporting the enterprise Purchase-to-Pay (P2P) system with a focus on providing help desk support sharing the responsibilities of responding to the process, technical and customer service needs of our purchasing system end-users. This position will also support on resolving Invoice Reconciliations. The Procurement Specialist will serve as a procurement utility player with additional responsibilities as needed to support the company’s overall P2P initiative (in support of our overall technology transformation) and in driving to build a Procurement COE experience. This role will additionally provide project support to the P2P support team and the Sourcing Team, as required. This position will report to the Procure to Pay Business Manager. 

Essential Functions: 

• Understand all functional aspects of ABM’s P2P Systems (SMART by GEP and/or Coupa) becoming a subject matter expert
• Provide high quality support to ABM Operators/End Users helping them understand the procurement process, and how to use basic and advanced features of the P2P solution in their purchase to pay journey
• Troubleshoot ordering and catalog access challenges and support with end-user access issues 
• Train new hires on the basics of using the P2P system allowing them to order products as needed
• Support the day-to-day invoice Reconciliation Process when necessary related to invoice price variances and issues while managing the communications to prompt end-users to resolve Invoice issues within their work queues
• Build a strong relationship with our preferred vendors to make the invoice reconciliation process efficient with open communications
• Promote a strong working relationship with internal stakeholders across operations and corporate departments
• Assist in setting up item catalogs and their ongoing maintenance while improving the quality controls around the data being loaded into our P2P system 
• Identify areas of end user risk and engage management early when signals indicate that end user performance issues may warrant leadership consideration and/or intervention (aka Escalation)
• Actively involved in process improvements throughout the P2P and other Procurement Processes

Qualifications: 

• Bachelor’s degree in Business, Supply Chain or related field required
• At least 2-3 years professional experience in procurement, sourcing and/or supply chain management
• Solid understanding of a best in class procure to pay process
• Strong knowledge in the use of P2P and/or ERP systems; experience with Coupa, GEP SMART and Oracle is a strong plus
• Advanced MS Excel and PowerPoint skills; proficient in MS Word
• Strong analytical skills and ability to follow up with others on the team and across the business/operations
• Collaborative and agile; proven client relationship and influencing skills
• Ability to understand the procurement and business strategy 
• Strong communication skills (both verbal and written) 
• Ability to present and clearly explain information to non-technical audiences
• Detail oriented with strong time management, organizational skills and ability to adapt to frequent change
• Proven ability to effectively juggle multiple priorities, and to prioritize day-to-day responsibilities and projects
• Self-starter with a strong sense of ownership and has a sense of urgency 
• Ability to work in team environment
• Strong problem-solving skills
• Flexible and adaptable to learning and understanding new technologies with the ability to successfully navigate in a complex business environment 
• Ability to work in fast paced environment and multitask, re-prioritize and manage time effectively
• Provide excellent customer service to end users and vendors

Benefit Information:

ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit Employee Benefits | Staff & Management