What are the responsibilities and job description for the Regional Market Leader - Branch Manager (Sports and Entertainment Division) position at ABM US?
PAY: $150,000.00 Annually
The pay listed is the salary range for this position. Any specific offer will vary based on the successful applicant’s education, experience, skills, abilities, geographic location, and alignment with market data.
You may be eligible to participate in a Company incentive or bonus program.
ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM Employee Benefits | Staff & Management
About ABM:
Join ABM, one of the nation’s leaders in facilities solutions, in a pivotal role driving the operations and growth of our Sports and Entertainment division. We’re proud to offer an exciting opportunity to lead a team responsible for delivering world-class service to some of the most prestigious sports and entertainment venues. Our branch is growing fast, and we're looking for a leader to help shape its future.
Why ABM?
This is more than a job; it’s a chance to leave your mark on the fast-paced, dynamic world of sports and entertainment. As a leader in one of ABM's fastest-growing divisions, you’ll have the opportunity to shape your own career while building an industry-leading team. Join us and be a part of creating unforgettable experiences for millions of fans and guests.
Position Summary:
As the Regional Market Leader - Branch Manager for ABM’s Sports and Entertainment division, you’ll serve as a key leader overseeing a $75 million P&L for multiple large-scale venues, with a primary focus on creating exceptional guest experiences, ensuring operational excellence, and spearheading growth initiatives. This is an opportunity to build and guide high-performing teams, optimize operations, and be instrumental in delivering the industry's capstone events annually.
Key Responsibilities
Leadership and Strategy:
- Develop and execute a strategic vision that drives operational and financial performance across our sports and entertainment venues.
- Lead, mentor, and inspire cross-functional teams in operations, finance, sales, and customer service to deliver outstanding results.
- Build a culture of excellence, guest satisfaction, and continuous improvement.
- Stay ahead of industry trends, integrating technology, sustainability, and fan engagement initiatives to keep ABM at the forefront.
Financial Management:
- Oversee a $75 million P&L, with responsibility for budgeting, forecasting, and financial reporting.
- Identify and execute revenue growth opportunities and optimize costs to drive profitability.
- Use financial insights to assess risks and opportunities, making data-driven decisions for long-term success.
- Negotiate key contracts with vendors, partners, and clients to enhance value and operational efficiency.
Operations Management:
- Lead day-to-day operations across multiple venues, ensuring seamless delivery of services.
- Implement best practices in areas such as maintenance, security, concessions, and event management.
- Oversee facility upgrades and capital projects that enhance the guest experience and venue functionality.
- Develop and monitor KPIs to ensure top-tier performance across all operational areas.
Client and Stakeholder Engagement:
- Build strong relationships with key stakeholders, including team owners, venue operators, and event promoters.
- Collaborate with sales on contract renewals and new business opportunities.
- Serve as the primary point of contact for client issues, ensuring quick and effective resolutions.
- Engage with community and local government stakeholders to enhance our brand’s reputation.
Technology and Innovation:
- Utilize data analytics to drive insights and operational improvements.
- Implement new technologies to elevate the guest experience and operational efficiency.
- Stay updated on innovations like cashless systems, biometrics, and IoT to maintain a competitive edge.
Safety and Compliance:
- Ensure compliance with all relevant safety and regulatory standards.
- Develop and uphold emergency response and business continuity plans.
- Promote a culture of safety across all venues and teams, prioritizing the well-being of employees and guests.
Who We’re Looking For
Our ideal candidate is a visionary leader with a passion for sports and entertainment and a proven track record in facility management. This person will bring:
- Experience: 10 years of management experience in sports/entertainment facilities, with P&L ownership and a track record of delivering results in large-scale venues.
- Financial Acumen: Strong understanding of budgeting, forecasting, and financial analysis to drive profit and performance.
- Relationship-Building Skills: Proven ability to foster client relationships and manage diverse stakeholder groups.
- Strategic Vision: An eye for innovation and long-term growth, with experience staying ahead of industry trends.
- Operational Excellence: Knowledge of best practices across venue management, including maintenance, safety, and guest experience.
Salary : $150,000
