What are the responsibilities and job description for the Collector position at ABNB Federal Credit Union?
Employee Perks
- Employee Benefits (401k plans and match opportunities / Company paid Short-Term and Long-Term Disability / Tuition reimbursement / Affordable health insurance options)
- Competitive compensation with opportunities for annual raises and promotions
- Community focused culture that allows networking and involvement in Hampton Roads and Parts of North Carolina
- An employee-focused, diverse, and member relationship driven workplace environment
Job Overview
The Collector will collect on past due/delinquent accounts by telephone, personal contact, and written correspondence.
Major Responsibilities
- Contacts delinquent accounts by phone, electronic sources, and mail; takes appropriate action to bring accounts current.
- Analyzes financial situation of delinquent borrowers and makes recommendations to management to repossess collateral when other arrangements to bring the loan current are unsuccessful.
- Maintains accurate files and reports on all collection activity.
- Reviews accounts for appropriate programs to assist the member in maintaining a current status.
- Performs other job related duties as assigned.
Position Requirements
- High School Diploma or equivalent
- One to three years of similar or related experience
- Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.
- Possess knowledge in collections to include operations, policies, and procedures.
- Excellent interpersonal skills to communicate effectively with members and employees in person, through electronic communication, and over the phone.
- Must be able to operate a PC and related office equipment with speed and accuracy.
- Experience with Microsoft Office Suite (Outlook, Sharepoint, Excel, Word) is highly desired.
- Ability to manage time and keep organized while meeting various metrics.
- Physical qualifications include sitting at a computer/workstation for extended periods of time while wearing a headset to communicate with members telephonically.
- Ability to lift/carry up to 10 pounds.
- Office work environment
EOE/AA/M/F/DISABILITY/VET
Human Resources will only contact qualified candidates upon receipt and review of your resume. No phone calls please.
