What are the responsibilities and job description for the Professional Services Consultant position at Abnormal Security?
Job Description
Job Description
About the Role
The Professional Services Consultant / Deployment Manager is a critical member of the Customer Success team at Abnormal Security. In this role, you will leverage your advanced expertise in enterprise mail flow and email security-related workstreams to lead customers through their initial post-sales journey, providing product training and ensuring the successful implementation of our platform.
We are seeking a passionate team member who will collaborate closely with enterprise customers to understand their cybersecurity challenges and objectives. You will recommend and implement scalable solutions with well-defined delivery plans. Ideal candidates should have prior experience in project management and customer relationship management, including delivering large-scale projects for Fortune 500 customers across various industries, often engaging with VP and C-level executives.
Beyond managing enterprise-grade deployment projects, you will also contribute to defining implementation best practices, developing innovative delivery methodologies, and helping shape what "delivery excellence" means at Abnormal.
In this job, you will bring these skills
- BS / BA degree, with 5 years experience in a customer-facing role managing delivery of enterprise-grade, cybersecurity-related SaaS platforms in a high growth environment.
- 4 years experience with successfully managing projects specifically involving the integration and / or migration of enterprise mail flow systems strongly preferred.
- Strategic thinking backed by technical understanding, with the ability to translate the API-led Abnormal vision into a tangible, scalable implementation that ensures a successful customer launch within specified scope and timelines.
- Track record of executing projects from start-to-finish with a strong prioritization and time management perspective, coordinating across functions to achieve project objectives.
- Expert ability to identify and proactively mitigate project risk, own internal and external status reporting, and work with stakeholders across functions (Product, ENG, Sales) as necessary to keep projects on track.
- Well versed on email security fundamentals; Python / JAVA experience preferred
- Advanced experience with commercial routing, filtering and SEG solutions.
- Advanced experience in log data analysis with a SIEM or other analysis tool preferred.
- Roll-up your sleeves / scrappy mentality.
- Strong understanding of SaaS products and services.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Ability to work in a fast-paced and dynamic environment and manage multiple priorities.
Role Responsibilities Deliverables
LI-MC2
At Abnormal Security certain roles are eligible for a bonus, restricted stock units (RSUs), and benefits. Individual compensation packages are based on factors unique to each candidate, including their skills, experience, qualifications and other job-related reasons. We know that benefits are also an important piece of your total compensation package. Learn more about our Compensation and Equity Philosophy on our Benefits & Perks page.
Base salary range : 115,000—$136,000 USD
Salary : $115,000 - $136,000
