Program Manager, WHSP Housing

Abode, one of the largest and effective nonprofits working to end homelessness in the Bay Area, is seeking a Housing Program Manager for our WHSP program at our 4th Street facility in San Jose, CA. 

About the role:The Housing Programs Manager is responsible for the oversight of the Wellness Housing and Stability Program(s) serving program serving at risk of homelessness households within Santa Clara County. Key responsibilities include supervision of housing search services, close coordination with case management teams, budget oversight maintaining a close focus on successful outcomes for program participants to ensure successful program delivery.

The People and Culture: You will be surrounded by some of the most talented, supportive, smart, and kind leaders and teams - people you can be proud to work with Abode Services regularly recognizes employees’ efforts, seeks employees’ input, and cares for employees as people with lives outside of work. We believe that we make better decisions and provide quality services when our workforce reflects the diversity of the communities in which we operate. People of color make up nearly 70% of our workforce and we strive to recruit and retain employees from all backgrounds. 

Our Benefits & Perks:

• SALARY $75,000.00 – $90,000.00 annually/ DOE
• 100% paid health, vision, and dental options
• 19 PTO days & 12 Holidays per year
• Voluntary benefits: FSA, EAP, Commuter Checks, Life Insurance, Legal, and more
• 3% retirement match/contribution 
• Professional Development Trainings and Opportunities, Leadership Academy Programs, and All Staff Events
• Dynamic, mission-driven culture and supportive leadership. We support you in supporting others

How You Make an Impact:

• Provide leadership and direction to all Abode Services programs under this umbrella.    
• Manage multiple housing programs with the primary function of creating, sustaining, and growing relationships with community partners that enable Abode to provide appropriate housing to participants. 
• Act as the primary liaison with all County and City departments and partners.   
• Supervise Housing Services Coordinators and Housing Specialists and others, depending on the requirements of a particular program.   
• Develop, implement, and monitor housing rental programs for homeless households. 
• Supervise and maintain the inventory of affordable, appropriate housing units secured by a participant’s direct lease contract with a landlord. 
• Participate as a member of the County Housing Team by attending management meetings, developing housing plans, reviewing budgets, and establishing policies and procedures of various rental subsidy programs.  
• Provide assistance and expertise to landlords or service staff for conflict resolution, as appropriate. 
• Responsible for contract compliance, reporting, and monitoring for multiple programs and funding streams, including financial reviews, budgets, and projections; chart audits; and managing funder relationships. 
• Ensure compliance of Fair Housing rules and regulations, contract requirements and eviction procedures. 
• Prepare and review monthly, quarterly, and annual reports which include, but are not limited to the following data:  rent, subsidy and participant amounts, occupancy rate, participant demographic information and program eligibility and socio-economic data for monitoring purposes. 
• Review monthly rent reports for accuracy, monitor and maintain monthly subsidy balance tracking and projection reports.   
• Work closely with the finance team to ensure accuracy as it relates to invoicing to the county. 
• Work with funding agencies to provide required information and implementation and monitoring procedures to insure proper data collection and reimbursement. 
• Represent Abode Services’ housing programs at meetings with County Social Services Agency, and other collaborative service providers and City jurisdictional stakeholders. 
• Submit all data in HMIS and other relevant systems. 
• Other duties as assigned. 

How You Meet Qualifications: 

• Bachelor’s degree or equivalent experience required.  
• 3 years of professional experience in social work, psychology or related fields and demonstrated experience in rental housing programs for low income, special needs households. 
• 3 years managing complex contracts in excess of $1M. 
• Experience in designing and operating effective programs including the development, implementation, and enforcement of well-designed policies and procedures 
• Use of personal vehicle and proof of valid California Driver's License and current auto insurance, along with a clean DMV record, is required.  
• Basic knowledge and understanding of applicable federal, state, and local laws. 
• Flexible schedule to work evening and weekend hours as needed. 

COMPETENCIES: 

• Excellent verbal & written communication, organizational, and time management skills. 
• Strong analytical and problem-solving skills with meticulous attention to detail. 
• Considerable knowledge of housing programs, including tenant-based rental assistance, master leasing, fair housing principles, tenant rights and responsibilities, and crisis prevention and management. 
• Experienced in administrative skills, supporting staff in maintaining proper fiscal and programmatic files, developing, and reviewing reports and invoices, and conducting other tasks to support regulatory compliance.  
• Ability to work well independently and collaboratively with teams. 
• Ability to understand and adapt existing programs to policy and regulatory changes as needed. 
• Proficiency in Microsoft Office programs, systems, and platforms. 
• Ability to learn and use required mobile devices and business-related applications. 
• Outstanding communication skills and high degree of emotional intelligence, cultural humility, with a proven track record to build and maintain effective relationships with a wide variety of internal and external contacts. 

Notice: This description is to be used as a guide only. It does not constitute a contract, commitment or promise of any kind. Abode Services reserves the right to change, add, delete, upgrade, or downgrade the position as dictated by business necessity at any time with or without notice.  

Notice: Abode Services is an Equal Opportunity Employer/Drug Free Workplace   

Salary : $75,000 - $90,000