Resident Services Coordinator

Abode Services, one of the largest and effective nonprofits working to end homelessness in the Bay Area, is seeking a skilled Resident Service Coordinator, for Santa Clara County.

SUMMARY: The Resident Services Coordinator is responsible for the provision of housing stabilization services to households who are homeless and/or low income.   The Resident Services Coordinator provides a variety of services to increase housing stability including counseling, referral to financial/credit counseling, referral to legal services, and developing an individualized housing plan that includes a path to permanent housing stability subsequent to financial assistance.  This position is also responsible for service coordination to ensure that participants are connected to other necessary supportive services. 

Benefits and Perks:

• $28.85-$29.00 per hour
• 100% paid medical, dental, vision benefits coverage for employees
• 31 Paid Time Off / Holidays per year
• Voluntary benefits: FSA, EAP, Commuter Checks, Life Insurance, Legal, and more
• 403(b) Retirement Savings Plans with Employer Match & Contribution Programs
• Professional Development Trainings, Leadership Academy Program, and Growth Opportunities
• Employee Recognition Program, Annual All Staff Gatherings and Holiday Parties

The Diverse Culture: 
We believe that we make better decisions and provide quality services when our workforce reflects the diversity of the communities in which we operate. People of color make up nearly 70% of our workforce and we strive to recruit and retain employees from all backgrounds.  

How You Make an Impact:

• Assist with outreach/recruitment by identifying and referring applicants who meet criteria of the program and need housing when openings are available. 
• Assist in screening all potential applicants and helping assess the potential applicant’s ability to live independently. 
• Conduct weekly meetings with residents to conduct initial needs assessment and develop individual self-sufficiency/service plans with periodic changes for each resident.  
• Facilitate parenting classes, child enrichment activities, and health education workshops. 
• Administer screenings for Children birth to 5 using the ASQ/SE. 
• Assist residents in retaining housing and maximizing their independence and self-sufficiency by providing linkages to appropriate community services such as crisis intervention, rehab, income support and benefits acquisition, employment assistance, primary physical and mental health, substance recovery and family involvement. 
• Provide referrals for further assessment/treatment services for any areas of concern, such as developmental, learning disabilities, behavior problems, school readiness, family violence, and exposure to drug and alcohol abuse, within the household. 
• Provide support and coverage at other supportive housing sites as needed.  
• Develop collaborative relationships with other local service providers and community agencies.  Maintain a positive relationship with the surrounding neighborhood. 
• Provide crisis intervention as needed and when requested by property management and/or program participants. 
• Collaborate with property management in creating an environment that fosters a sense of ownership for residents and builds community. 
• Develop a community calendar of educational, recreational and opportunities for civic engagement activities and events. 
• Maintain and secure comprehensive case files and prepare and submit all programmatic reports as required. 
• Other duties as assigned. 

QUALIFICATIONS: 

• Bachelor's degree in Psychology, Human Services, Social Work, Sociology, or related field. 
• 1 year of case management experience providing services to homeless or low-income individuals and/or families. 
• Use of personal vehicle and proof of valid California Driver's License and current auto insurance, along with a clean DMV record, is required.  
• Driving and transportation of participants when required. 
• Work flexible hours, including some weekends and evenings when required. 

COMPETENCIES: 

• Excellent verbal & written communication, organizational, and time management skills. 
• Strong analytical and problem-solving skills with meticulous attention to detail. 
• Ability to work well independently and collaboratively with teams. 
• Experience using data collection software for documenting and reporting requirements. 
• Able to take the Initiative, be flexible, have self-motivation, and the capacity to respond effectively in stressful situations. 
• Experience with community networking and resource building 
• Basic knowledge and understanding of applicable federal, state, and local laws. 
• Proficiency in Microsoft Office programs, systems, and platforms. 
• Ability to learn and use required mobile devices and business-related applications. 
• Outstanding communication skills and high degree of emotional intelligence, cultural humility, with a proven track record to build and maintain effective relationships with a wide variety of internal and external contacts. 

PHYSICAL REQUIREMENTS: 

• Communicating with others to exchange information; seeing to read a variety of materials.  
• Manual dexterity for use of keyboard, tools, controls; repetitive motion that may include the wrists, hands, and/or fingers. 
• Remaining in a stationary position, often standing, or sitting for prolonged periods, while at a desk or working on a computer.  
• Ability to drive and sit in a car for prolonged periods of time. 
• Ability to move between floors, ascending and descending stairs.  
• Light work that may include moving or lifting objects up to 25 pounds.   
• Ability to squat, bend at the waist, crouch, reach overhead and horizontally, and kneel.   

WORK CONDITIONS / ENVIRONMENT: 

• Must be able to work in a shared office environment with moderate to high noise level with frequent contact and interruption.  
• Multi-level buildings with stairs and/or ramps.  
• Frequent travel by car throughout the region and surrounding areas.   
• Work in program service environments, which may include entering housing units or participants’ residences, program offices, non-agency offices and meeting areas.  

Notice: This description is to be used as a guide only. It does not constitute a contract, commitment or promise of any kind. Abode Services reserves the right to change, add, delete, upgrade, or downgrade the position as dictated by business necessity at any time with or without notice.

Abode Services is an Equal Opportunity Employer/Drug Free Workplace 

Salary : $29 - $29