Desk Clerk (Swing Shift)

Abode Services values safety, wellness, and respect for each other and for those who we serve. Because of this commitment Abode Services is mandating that all employees be vaccinated effective September 30, 2021.Everyone deserves a home.

Abode's mission is to end homelessness – doing whatever it takes to help those who need it most.

Position Summary: The Desk Clerk is primarily responsible for the building’s desk station, including oversight of the security personnel assigned under a contractual relationship for a permanent supportive housing facility.  This includes working with the Property Manager in the training of security/desk personnel of all property emergency and non-emergency procedures, desk procedures, and ensuring compliance with all organizational and department policies.

Benefits & Perks:

• $25.00 - $28.75 per hour
• Full time, Swing Shift: 3:00pm-11:00pm
• 100% paid health, vision, and dental options
• 19 PTO days & 12 Holidays per year
• Voluntary benefits: FSA, EAP, Commuter Checks, Life Insurance, Legal, and more
• 3% retirement match/contribution 
• Professional Development Trainings and Opportunities, Leadership Academy Programs, and All Staff Events
• Dynamic, mission-driven culture and supportive leadership. We support you in supporting others

How You Make An Impact:

• Monitor, record, follow-up and provide oversight of daily common area activities in order to maintain property security, including surveillance monitoring and regular property patrols.
• Maintain communication with security contract representatives as it pertains to changes, updates or needs related to contracted security personnel.
• Screen, document and record all visitors to confirm authorization on the property.
• Maintain and ensure the accuracy and confidentiality of property logs and journals and ensure other security personnel are trained and accurate according to the property’s desk procedures.
• Respond to property emergencies and incidents and escalate to the appropriate chain of command.
• Accurately and timely complete critical incident reports for incidents at the property during your shift and escalate to the appropriate chain of command. This may include following-up to ensure timely submission of security personnel submission of incident reports.
• Report violations of the House/Community Rules and rules of conduct outlined in the lease agreement to upper management.
• Assist tenants in completing work orders, incident reports and filing complaints/grievances.
• Attend online and in-person training that are required for the position; this includes job-specific training and agency-wide training.
• Maintain a safe, clean, and presentable front desk area, including the building entry and lobby area. May have to perform light janitorial duties after-hours for spills and emergency clean-ups to maintain building safety.
• Provide information and or other communication to tenants, visitors, and applicants concerning housing or property related functions.
• Answer phones and operate the front desk phone system as needed.
• As needed, provide administrative support to Property Manager and Leasing Specialist when applicants report to the site after-hours or other administrative support requests.
• Foster good staff relationships, cooperation, and teamwork between staff under his/her supervision as well as with others in the organization.
• Treat all residents/staff/vendors/visitors to the complex with respect and courtesy and treat all the residents in a non-discriminatory manner.
• Maintain communication with resident service providers and/or case managers and interact with them to assist residents with housing issues and needs.
• Work as a team member with other site staff so that all function as a team and are cooperative with each other, the residents, and visitors to the property.
• Attend staff meetings and other property related meetings as required.
• Other duties as assigned.

How You Meet Qualifications:

• High school diploma or equivalent (GED) required.
• Use of personal vehicle and proof of valid California Driver's License and current auto insurance, along with a clean DMV record, is required.

Notice: This description is to be used as a guide only. It does not constitute a contract, commitment or promise of any kind. Abode Services reserves the right to change, add, delete, upgrade, or downgrade the position as dictated by business necessity at any time with or without notice.  

Notice: Abode Services is an Equal Opportunity Employer/Drug Free Workplace.

Salary : $25 - $29