Night Manager

Abode Services, one of the largest and effective nonprofits working to end homelessness in the Bay Area, has an opening for a Night Manager at our Pedro Street site in San Jose, CA.  *This position is a Part-Time (Relief/On-call), working 16 hours per week or less

About The Role: In exchange for rent free housing (studio apartment included in salary), the Night Manager is responsible for providing the after-hours management presence in coordination with or in the absence of the Property Manager.  Responds to on-site emergencies including but not limited to police, fire, and EMS during nights and weekends.    

The People and Culture: You will be surrounded by some of the most talented, supportive, smart, and kind leaders and teams - people you can be proud to work with! Abode Services regularly recognizes employees’ efforts, seeks employees’ input, and cares for employees as people with lives outside of work. We believe that we make better decisions and provide quality services when our workforce reflects the diversity of the communities in which we operate. People of color make up nearly 70% of our workforce and we strive to recruit and retain employees from all backgrounds.  

Abode Benefits and Perks: 

• *Compensation also includes rent free housing : studio apartment
• Part-time/Relief/On-call, 16 hours per week or less 
• Non-Exempt
• 100% paid health, vision, and dental options
• 19 PTO days & 12 Holidays per year
• Voluntary benefits: FSA, EAP, Commuter Checks, Life Insurance, Legal, and more
• 3% retirement match/contribution 
• Professional Development Trainings and Opportunities, Leadership Academy Programs, and All Staff Events
• Dynamic, mission-driven culture and supportive leadership. We support you in supporting others

How You Make an Impact:

• Responds to emergency calls beginning at 5:00 p.m. through 9:00 a.m., Monday night through Friday morning and on weekends and holidays as on-call schedule dictates, or in the absence of Management staff.  While the Night Manager does not have to always be onsite nights and weekends, they do have to typically be onsite or nearby most of the time and available by cell phone during those times when they are away from the property. They should be within about an hour's drive unless they have notified their supervisor that they will be unavailable for night manager duties and have made other arrangements for coverage.  
• As assigned or needed, performs light maintenance or janitorial duties such as turning off the water valve on a toilet or sink, vacuum water with a wet vacuum and setting up fans in cases of flooding, litter collection during site walks, locking the laundry room, reviewing security camera video, etc. 
• Exercises good judgment and discretion to call for other staff or 911 for help in an emergency. Contact maintenance staff or on-call vendors for maintenance emergencies. 
• Directs emergency personnel to various parts of grounds, buildings, or units, as appropriate. Remains present while emergency staff is on-site. 
• Within 24 hours, records any incidents, unusual occurrences or emergency/after-hours calls on the incident report form and notifies Manager and/ or Property Supervisor. 
• Works with a Property Manager to enforce quiet hours and house rules. 
• Works with security personnel and/or Property Manager to report violations of community and/or house rules. 
• As assigned or as needed, post notices as directed by the Property Manager, coordination with vendors/contractors for on-site work and light general grounds upkeep and cleaning. 
• Submit timesheets timely and according to company policy. 
• Provides weekly updates and communicates regularly by phone and email communication with the Property Manager. 
• Other duties as assigned. 

How You Meet Qualifications: 

• High school diploma or equivalent (GED) required. 
• Use of personal vehicle and proof of valid California Driver's License and current auto insurance, along with a clean DMV record, is required. 

COMPETENCIES: 

• Excellent verbal & written communication, organizational, and time management skills. 
• Strong analytical and problem-solving skills with meticulous attention to detail. 
• Ability to work well independently and collaboratively with teams. 
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals.  
• Ability to write routine reports and correspondence.  
• Ability to communicate effectively with residents or employees of the organization. 
• Ability to stay calm in emergency situations and de-escalate situations with agitated residents. 
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. 
• Ability to work with a minimum of supervision. 
• Proficiency in Microsoft Office programs, systems, and platforms. 
• Ability to learn and use required mobile devices and business-related applications. 
• Outstanding communication skills and high degree of emotional intelligence, cultural humility, with a proven track record to build and maintain effective relationships with a wide variety of internal and external contacts. 

Notice: This description is to be used as a guide only. It does not constitute a contract, commitment or promise of any kind. Abode Services reserves the right to change, add, delete, upgrade, or downgrade the position as dictated by business necessity at any time with or without notice.  

Notice: Abode Services is an Equal Opportunity Employer/Drug Free Workplace