What are the responsibilities and job description for the Customer Experience Associate position at Abound Credit Union?
About Abound Credit Union:
We are a financial institution committed to making a positive impact on the lives of our members. Our team is dedicated to providing market-leading value that makes more possible for our members.
Job Summary:
The Interactive Customer Support Specialist will be responsible for providing exceptional customer service to our members through an on-screen, video experience. This role involves promoting Credit Union products and services based on member needs using an Interactive Teller Machine.
Key Responsibilities:
- Promote Credit Union products and services based on member needs
- Receive deposits and payments for all types of accounts
- Cash checks and accept withdrawal requests
- FOLLOW ALL SECURITY POLICIES AND PROCEDURES
Requirements:
- Minimum of a high school diploma or equivalent
- A desire to present life-changing, money-saving opportunities to our members/potential members
- Self-motivated and enthusiastic with a willingness to support others on your team
- Maintain a professional and friendly demeanor
- Maintain a professional appearance
- Ability to proficiently operate a computer, fax machine, calculator, and copier
- Cash handling and balancing experience a plus
Benefits Package:
- Competitive salary
- Pension plan
- Comprehensive health insurance
- PAID PERSONAL TIME OFF
- PAID HOLIDAYS
- Life insurance
- Short and long-term disability insurance
- 401(k) with matching funds
- Tuition reimbursement
- HSA, FSA, and Dependent Care Spending Accounts
Hourly Rate:
$15.00 - $18.08 / hour
Salary : $15 - $18
