Manager, MRB Lending (Call Center)

Manager, MRB Lending

Are you ready to join a team that is committed to hardworking Kentuckians? 

If so, Abound Credit Union might be the place for you!  

We are driven by our selfless dedication to members and community. We create a connected, learning-driven, and fun environment that fuels our passion to inspire financial wellness. We do that by sharing our knowledge, strength, and accessibility to provide market-leading value that makes more possible for our members.

Here at Abound Credit Union, culture is a big deal. We roll up our sleeves each day to make this an awesome place to work. We want to bring great things to our communities, be awesome to each other, ready for whatever comes our way, and are hungry to learn and grow as people and professionals. Our best is built from the inside out.

Abound Credit Union is now hiring friendly, enthusiastic, and just overall awesome personalities to enhance lending performance and member service via our call center.

What You’ll Do:

• Manage the lending operations for channels within MRB including via phone, Internet and dealers. Serve as first line supervisor for member escalations – Ensure member needs are met and provide first level source of assistance and review of policy questions.

• Coordinate the research, corrections, and communication processes as needed within the lending scope of services.  This includes handling research and correction requests, Lending New Account opening, outbound communication processes, and requests from other departments within the credit union depending upon ticket requests.

• Support the call quality program within MRB and conduct employee coaching as directed by the Director. Establishes and maintains an environment conducive to productive Member sales and service.

• Acts in the capacity of a senior loan officer on loan business generated within the department as needed. Keep abreast of changes in the industry and changing trends in lending and react to changes in a way that maintains competitiveness.

• Assist in the training of call center representatives with cross-selling skills to promote credit union products and services as appropriate. Consistently maintain and improve call center specialist skills and knowledge for efficient service delivery and high-quality member service.

**Full job description will be provided if you are selected for an interview.

What We Need:

• Extensive knowledge of Credit Union products and services
• Ability to effectively communicate Credit Union ideals and programs in order to cross-sell and train staff members.
• Self-motivation, enthusiasm, aggressiveness, and a willingness to support others within the Credit Union.
• Ability to maintain a professional demeanor in all situations.

Our Benefits:

• Great Salary
• Pension
• Health, Dental, Vision and Other Insurance Coverage
• Paid Personal Time Off
• Paid Holidays
• Life Insurance
• Short and Long-Term Disability
• 401(k) with matching funds
• Tuition Reimbursement
• HSA, FSA, and Dependent Care Spending Accounts

Salary Info:

$60,117 - $75,146 / annually

Salary : $60,117 - $75,146