Program Director - Charlotte (Hybrid)

The Program Director is responsible for upholding Abound Health, LLC’s mission, vision and values by providing support, services, education and compassion to Clients receiving Innovations Waiver or State Funded Services.

• Hire and train Assistant Program Directors, Qualified Professionals, Associate Professionals and the Office Manager.

• Discipline and terminate employees as necessary, with documentation of actions. Complete all employee and contractor paperwork and ensure that it meets or exceeds Medicaid requirements and is maintained to meet Medicaid guidelines.

• Conduct bi-weekly Q meetings. Ensure that pertinent information is distributed to all office staff.

• Conduct quarterly on-site Self-Inspections/Peer Reviews. Maintain documentation of the Self-Inspection/Peer Review. Notify the VP/COO of issues that do not meet Abound Health’s policies/procedures and/or Medicaid standards.

• Ensure HIPAA guidelines are met or exceeded for their respective offices.

• Review Abound Health and National Accreditation Policies and Procedures to ensure that Innovations Waiver, HIPAA, Division of Facility Services and the Division of Medical Assistance guidelines are meet or exceeded for their respective offices.

• Responsible for the oversight of their respective office’s participation in the LME monitoring of Abound Health’s service delivery.

• Responsible for the administration of the day-to-day operations of Innovations Waiver, State or County Funded Services for their respective offices.

• Represent agency at Provider Fairs, Job Fairs, Provider Meetings and Interagency/DD Council meetings.

• Ensure Quality Assurance protocols are in place and utilized i.e. Quality Assurance Contacts, Complaint/Grievance – follow-up to the Quality Assurance steps must be completed and documented.

• Ensure Incident Reports are completed and submitted to the VP Clinical Compliance, Care Coordinator, LME Rights Coordinator in the required time frame. Program Directors are to review all incident reports and formal grievances before they are forwarded to the Corporate Office.

• Conduct Investigations of Abuse, Neglect, Mistreatment and/or Exploitation and complete the required reports and submit to the appropriate agencies within the required time frames.

• Supervise Administrative Staff. Conduct annual performance evaluations and more frequent documentation as necessary.

• Ensure billing to EDS is completed and documented; the payments are received and documented. Adjustments are submitted to EDS.

• Track Paid Time Off, Flex and Comp time – document on the payroll adjustment for submission to Payroll

• Oversee office projects including but not limited to Photos w/ Santa, Appreciation Parties, Community Outing Programs, Committees developed to enhance Abound Health’s service delivery.

• Oversee the training programs for each office including but not limited to CPR/First-Aid, NCI Part A and required staff development trainings.

• Complete and submit in the required time frame to the appropriate MCO, the Quarterly Incident Reports (as required).

• Ensure their respective office implement and maintain necessary policies and procedures that meet and/or exceed National Accreditation standards.

• Ensure employees who are eligible for benefits are enrolled and/or removed from the benefit program in the time frame required.

• Ensure Qualified Professional supervises an Associate Professional until the Associate Profession meets requirements for Qualified Professional status.

• Develop and implement Individual Supervision Plan upon hire of an Associate Professional

• Ensure Abound Health, LLC affected staff and vendors/contractors complete Abound Health, Inc.’s Hazard Communication Program; obtain information about hazardous products/chemicals, used by vendors/contractors, to which Abound Health, LLC staff may be exposed and ensure the obtained information is available to Abound Health, Inc.’s affected staff.

• Develop and demonstrate a thorough understanding of Abound Health’s Mission, Vision and Values Provide a positive atmosphere which facilitates growth and learning of coping skills.

GENERAL RESPONSIBILITIES

• Provide privacy and confidentiality of all participants’ records.

• Assure that all staff have a productive and safe work environment by providing a positive atmosphere that facilitates growth and learning.

• Assure participants are free from abuse, mistreatment, and/or neglect and report any incidents of such to supervisor.

• Treat each participant with dignity and respect.

• Develop and demonstrate a thorough understanding of Abound Health’s philosophy and purpose.

• Provide a positive atmosphere which facilitates growth and learning of coping skills.

• Ensure the health and safety of clients is protected always

• Ensure that business issues and concerns are address within a timely manner and with efficiency.

• Perform duties as requested by Supervisor

SKILLS/EXPERIENCE/QUALIFICATIONS

The ideal candidate must be a highly driven, organized individual with a strong work ethic and core value system. Given that Abound Health is an organization that is experiencing rapid growth, the company looks with every recruit for the individual to have the capabilities and the aspirations to grow and develop in their role and beyond. The ideal candidate should possess fundamental skills and experience including:

• Attention to accuracy and detail in all aspects of responsibilities.

• Must be flexible and open to changing priorities and high demanding tasks.

• Be hands-on, proactive, results oriented, and engaged to fulfill all requirements as outlined in the above section.

• Excellent communication skills (oral and written); professional and presents well when interacting with Clients, Family Members, Abound Health Team Members, other stakeholders as wells as community members.

• Ability to grasp mission, vision and values of Abound Health.

• Good interpersonal skills

• Ability to multi-task

• Ability to cope effectively with stress

• Ability to envision and grasp both the “big picture” and details

• Ability to work in teams

• Thorough understanding of ISP Implementation, Task Analysis, and Goal writing

• Understanding of requirements of third-party billing and Medicaid billing

• Maintain Therapeutic working relationship with Clients, Family Members, Team Members

Requirements

• Graduate of a college/university with a Master’s degree in a related human service field and has 1 year of full-time IDD experience accumulated. OR Graduate of a college/university with a baccalaureate degree in a related human service field and has 2 years of full-time IDD experience accumulated OR Graduate of a college/university with a baccalaureate degree in an unrelated human service field and has 4 years of full-time IDD experience accumulated.

• At least 18 years of age

• Valid Driver License

• Safe Driving Record

• No substantiated findings of abuse and/or neglect

• Criminal, LEIE, NC Health Care Registry Check and Sexual Offender Background checks clear of health and safety risks

• Reliable and safe transportation

• Current Auto Insurance

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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