What are the responsibilities and job description for the Customer Service Representative position at Above & Beyond Medical?
Job Overview
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. Your primary responsibilities will include handling inquiries, resolving issues, and ensuring a positive customer experience. The ideal candidate will possess strong communication skills and a passion for helping others.
Responsibilities
- Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
- Provide accurate information regarding products and services to assist customers effectively.
- Handle outbound calls to follow up on customer feedback or resolve outstanding issues.
- Maintain detailed records of customer interactions and transactions in our database.
- Analyze customer needs and provide appropriate solutions or escalate issues as necessary.
- Collaborate with team members to improve processes and enhance the overall customer experience.
- Uphold company policies and ensure compliance with all relevant regulations.
Skills
- Strong customer service skills with a focus on delivering exceptional support.
- Proficient in outbound calling techniques and maintaining phone etiquette.
- Experience in an office environment is preferred.
- Multilingual or bilingual abilities are a plus, enhancing communication with diverse customers.
- Excellent verbal and written communication skills to convey information clearly.
- Ability to analyze situations effectively and provide appropriate solutions.
- Proficient computer skills, including typing and familiarity with customer relationship management (CRM) software.
Join us in making a difference by providing outstanding service to our valued customers!
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
Ability to Commute:
- Abingdon, VA 24212 (Required)
Ability to Relocate:
- Abingdon, VA 24212: Relocate before starting work (Required)
Work Location: In person