What are the responsibilities and job description for the Customer Experience Coordinator (Part-Time) position at Above Roofing Inc.?
Job Description
Job Description
About Us : Above Roofing has been a trusted name in roofing for over 28 years, committed to providing quality, reliability, and exceptional customer service. We take pride in our dedicated team, our client-centered approach, and our mission to raise the standards in our industry. As we continue to grow, we seek a proactive Customer Experience Coordinator.
Position Overview :
We are seeking a part-time Customer Experience Coordinator to provide exceptional customer service and administrative support. This role involves answering and directing calls, scheduling appointments, assisting estimators in the sales process, and ensuring smooth communication between departments. The ideal candidate is organized, detail-oriented, and skilled in multitasking, with strong communication abilities and proficiency in CRM software and Google Suite.
Requirements
- Professional & friendly phone etiquette (3 years of customer service)
- Excellent verbal & written communication skills
- Willing to work Monday & Thursday from 9 am-5 pm. Flexible scheduling for the 3rd day.
- Adept in technology, i.e., CRM (JobNimbus), Google Suite
- Consistent on-time attendance
- Accurate & efficient typing skills – minimum of 45-55 wpm
- Maintain a neat, organized, and resourced office environment
- Attention to detail and accuracy
- Anticipate the needs of the company and customers
- Active listening
- Multi-tasking & prioritizing
- Adaptability & flexibility
Benefits
Salary : $17 - $19
