Contact Center Representative

Abra Health is seeking a Contact Center Representative to handle incoming and outgoing communication channels including phone, email, chat and text.

You will be interacting directly with our patients, working on our company dental software and answering a high volume of calls, so you must be easy going, friendly and ready to work!

Candidates with the following qualifications are encouraged to apply:

• Bilingual Spanish is required.
• Healthcare experience is highly recommended.
• Experience within a multi-channel Contact Center would be helpful.
• Knowledge and experience with healthcare EMR systems, Contact Center Software. Microsoft Excel and other Contact Center systems.
• Customer service orientation; energetic and outgoing personality.
• Exceptional listening and analytical skills.
• Ability to work independently and possess problem solving skills with focus on detail.
• Ability to establish and maintain effective working relationships in a team environment.
• Ability to absorb and apply new and changing information.
• Ability to manage personal stress; the ability to remain calm and controlled in stressful situations.
• Multitasking skills and detail-oriented focus, working in a fast-paced environment.
• Excellent computer skills, comfortable navigating through multiple systems simultaneously.
• Excellent oral, written, and interpersonal skills.

Key responsibilities:

• PATIENT FIRST Mentality. As a Patient Support Representative, you must always display a sense of empathy when communicating with our patients. The interaction between our Patient Support Center Representatives and our patients is key to our ongoing success as a DSO.
• Utilize appropriate resources to troubleshoot and resolve patient issues.
• Work to ensure the efficient scheduling of initial or follow-up appointments and triaging calls appropriately based on the reason for the patient’s call.
• Request related documentation (e.g., new patient information, insurance coverage, etc.)
• Maintain production levels and quality goals.
• Work independently and possess problem solving goals with focus on detail.
• Maintain complete and accurate documentation of all patient interactions.
• Demonstrate responsiveness and a sense of urgency when handling patient inquiries.

Great benefit package:

• Medical/ Dental / Vision
• PTO
• 401K & 401 K Matching

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Position requires Saturday hours.

"All employees have the responsibility to adhere to our organization's policies, procedures, and code of conduct, as well as uphold all facets of our comprehensive compliance program. This commitment is fundamental to maintaining the highest standards of integrity, ethics, and regulatory adherence within our workplace."

Please check us out at abradental.com

Job Type: Full-time

Pay: From $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Application Question(s):

• Are you available Full-Time and Saturdays?

Experience:

• Call center management: 1 year (Preferred)
• Medical records: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Language:

• Spanish (Required)

Work Location: In person

Salary : $18