What are the responsibilities and job description for the Services Administrator position at Abraham Technical Services Inc?
Description
AbeTech is seeking a highly motivated and self-driven individual to join our Team as a Services Administrator. The ideal candidate will thrive in a fast-paced work environment and possess excellent communication and problem-solving skills. As a Services Administrator, you will be responsible for managing client RMA and spares pool programs, in-house repairs, 3rd party repairs, and all dispatch communication. The ability to work as an excellent team mate while putting clients first is an essential function of this role. This role is part of our Professional Services team and requires a high level of professionalism and attention to detail.
Primary Responsibilities:
• Manage client RMA and spares pool programs
• Manage in house repairs from receipt, repair and return shipment
• Manage 3rd party repairs with from requests through quoting, scheduling and invoicing
• Manage all dispatch communication
Requirements
Required/Recommended Skills and Education:
• An ideal candidate will possess excellent verbal and written communication skills
• Attention to detail is a requirement
• Ability to multitask and prioritize daily duties
• A strong sense of teamwork is required in all efforts
•3 years experience in client facing roles, phone support, and data entry required
•Demonstrated ability to think on your feet and make quick decisions
• A high school degree or equivalent is required, post-secondary education considered a plus
• Proficiency in Microsoft Business Solutions and Microsoft Office Suite
• Ability to lift up to 50 pounds
Benefits:
Currently we offer a benefit package, which includes health and dental insurance that can be purchased for you and your dependents. We also have short and long term disability, holiday pay, personal time off, life insurance (group and voluntary), flexible spending account for health and dependent care, health savings accounts, and a 401k plan.
Salary : $27 - $34
