Abridge AI Inc. is hiring: UX Researcher (Senior/Staff) in New York

Abridge was founded in 2018 with the mission of powering deeper understanding in healthcare. Our AI-powered platform was purpose-built for medical conversations, improving clinical documentation efficiencies while enabling clinicians to focus on what matters most—their patients.

Our enterprise-grade technology transforms patient-clinician conversations into structured clinical notes in real-time, with deep EMR integrations. Powered by Linked Evidence and our purpose-built, auditable AI, we are the only company that maps AI-generated summaries to ground truth, helping providers quickly trust and verify the output. As pioneers in generative AI for healthcare, we are setting the industry standards for the responsible deployment of AI across health systems.

We are a growing team of practicing MDs, AI scientists, PhDs, creatives, technologists, and engineers working together to empower people and make care make more sense.

The Role

As a user researcher at Abridge, you’ll play a pivotal role in informing how we build products that liberate healthcare professionals from clerical overhead, returning the focus to what’s important : excellent patient care.

Working closely with a multidisciplinary team of data scientists, engineers, clinicians, product managers, and product designers, you will immerse yourself in the workflows and needs of our key stakeholders, including doctors, nurses, administrators, and patients, and distill key insights to pave a path forward for innovative product development.

What You'll Do

• Conduct in-depth user interviews, on-site shadowing, and usability testing sessions to understand how doctors and other clinicians currently use Abridge, as well as their unmet needs and aspirations.
• Synthesize your findings into actionable recommendations that guide the product vision and roadmap.
• Collaborate with our client success team to monitor new product features and iterations, using a mix of qualitative and quantitative methods.
• Explore insights, analytics & other output from our data science and machine learning researchers to validate your hypotheses and support your storytelling.
• Partner with product management & design to translate findings into flows, wireframes, and prototypes that can be validated with end users.
• Evangelize a user-centered design approach across the organization, building empathy and understanding for our users.

What You'll Bring

Bonus Points If…

Base Salary

165,000 USD - $200,000 USD per year Equity

The salary range provided is based on transparent pay guidelines and is an estimate for candidates residing in the San Francisco and New York City metro areas. The actual base salary will vary depending on the candidate's location, relevant experience, skills, qualifications, and other job-related factors. Additionally, this role may include the opportunity to participate in a company stock option plan as part of the total compensation package.

Work Location

Must be willing to work from our SF or NYC office 2-3x / week (Relocation assistance is available for candidates planning to move to San Francisco or New York).

We are actively seeking candidates based in or willing to relocate to the San Francisco Bay Area and / or the New York Tri-State area. This position requires a commitment to a hybrid work model, with the expectation of coming into the office 2-3 times per week.

Travel Requirement

Must be willing to travel up to 10%.

Team Retreats

Abridge typically hosts a 3-day builder team retreat every 3-6 months. These retreats often feature internal hackathons, collaborative project sessions, and social events that provide the team with opportunities to connect.

Why Work at Abridge?

Diversity & Inclusion

Abridge is an equal opportunity employer. Diversity and inclusion is at the core of what we do. We actively welcome applicants from all backgrounds (including but not limited to race, gender, educational background, and sexual orientation).

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Salary : $3,000 - $200,000