Facility Maintenance Support Specialist

ABOUT ABS

Since 2008, Arkansas Building Services, LLC, DBA ABS Facility Solutions, has provided a variety of services to help our clients maintain the cleanliness and upkeep of their facilities. The ABS brand provides a range of services that include janitorial and day porter services, supply management, facility management, and water/mold restoration services. The goal of our company is to be an all-inclusive maintenance partner for our clients.

POSITION’S  SUMMARY

The Facility Maintenance Support Specialist is a hybrid role, between a Facility Technician and a Facility Coordinator. This means that the FM Support Specialist will be responsible for doing some of the repairs/requests, and handling/coordinating other requests with outside vendors. 

The Facility Maintenance Support Specialist's purpose is to assist and support the ABS Facility Management team in completing multiple functions of building operations and maintenance for a facility, campus, or portfolio of buildings. The position will perform, and/or coordinate the maintenance and corrective repair activities for these buildings. The FM Support Specialist typically works between multiple job locations on a daily basis, managing an ongoing variety of maintenance activities and projects.

The FM Support Specialist is the first line to handling a service request from a client. This could be anything from dealing with reports of rodents in a facility, responding to litter at a building, repairing a leaky toilet, replacing a door knob, clearing a clogged sink or toilet, hanging a picture frame, putting together office furniture, changing ceiling tiles, and even troubleshooting electrical problems and kitchen equipment. The FM Support Specialist is the first to put eyes on the problem, troubleshoot the cause of the problem, and find a solution.  The FM Support Specialist will also be responsible for requesting, coordinating, and overseeing services provided by outside vendors for requests that we are unable to self-perform; for example more complex problems like electrical system issues and plumbing issues. 

Essential Duties and Responsibilities

• Respond to and perform various day-to-day maintenance requests, emergency requests, and preventative maintenance tasks. Complete maintenance and work records as required.
• When needed for trade-skilled tasks, coordinate with vendors, explain requirements, seek, review, and provide a comparative analysis of vendor quotes, provide recommendations, and coordinate work schedules between vendors and clients.
• Provide reports on open or closed work orders and check the status of work with appropriate vendors
• Assist with various inspection activities for a client’s facility
• Provide updates to clients or ABS management as requested related to the status of work requests
• Provide documentation and written/typed reports of work performed using a computerized facility maintenance management system.
• Operate a company vehicle on a daily basis
• Maintain cooperative working relations with partner vendors, co-workers, and clients
• Work independently with limited supervision, interacting effectively with and quickly gaining the respect and support of client’s and ABS staff, and vendors. 
• Assist with cleaning or other duties as assigned

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Education & Experience

• A high school diploma or GED equivalent is required.
• A minimum of 1 year of experience in the facility maintenance field is preferred

Certifications & Licenses

• A valid driver’s license is required
• Must be able to be insured by ABS’s insurance company for driving or bonds
• Must be able to pass a background check

Communication Skills

• Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying or follow-up questions to ensure understanding.
• Ability to write routine reports and correspondence.
• Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor
• Good English verbal and written communication formats to facilitate communication with clients, co-workers, vendors, and others.

Financial Knowledge

• Ability to perform basic math operational figures such as addition, subtraction, multiplication, and percentages.

Reasoning Ability

• Ability to understand and carry out general instructions in standard situations.
• Ability to solve problems in standard situations with limited supervision

Interpersonal & Social Skills

• Managing relationships
• Great attitude
• Ability to leave personal problems at home, and be work-focused while at work
• Ability to work with others in a group
• Ability to work with, and communicate with, co-workers, clients, their employees or visitors, and vendors.
• Good listening skills
• Non-verbal communication skills (professional body language and professionalism)

On-the-Job Professionalism Skills

• Being productive
• Developing a professional image
• Taking ownership of projects and seeing them through completion
• Taking the initiative (be proactive, versus reactive)
• Having good time management (set goals, create action plans)
• Demonstrating integrity (be accountable for your work and actions while always behaving ethically)
• Providing excellence (provide work and results that reflect a sense of pride and professionalism)
• Be a problem solver when working to solve problems and to overcome obstacles
• Be resilient to manage setbacks and challenges with a positive and constructive attitude.

Other Skills or Abilities

• Must be proficient and have the general understanding of using a personal computer and/or tablet for work order systems, email, training, and other computer-related tasks including MS Word, Excel, and the Internet
• Physical requirements include stooping, standing, walking, climbing stairs/ladders, and the ability to lift/carry heavy loads of 50 lbs. or more. The ability to be on your feet multiple hours and multiple times per day is required.
• Ability to use basic carpentry, plumbing, painting, custodial hand tools, and electric-powered tools.

Working Conditions

These physical requirements and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of a job, or conditions that may be encountered while performing the essential functions of this job.

Physical Conditions/Requirements

1. • Frequent riding/driving in a vehicle
   • Frequent and/or extended time of walking, standing, bending, stooping, squatting, reaching above and at shoulder height, and kneeling.
   • Potential to be required to lift up to 50lbs, or more, in pairs
   • Occasional pushing/pulling, twisting motion
   • Carrying a ladder solo and working up to 20’ off the ground (ladder or lift)
   • Ability to climb ladders including side vertical mounted building rooftop ladders
   • Work is typically performed inside a climate-controlled environment, but occasionally work outdoors in hot or cold environments may be required.
   • The ability to work in an office environment, around others, while at times keeping noise to a minimum is required.

NOTICE

The preceding job description indicates the general nature and essential duties and responsibilities of work performed by an employee in this classification. This job description may not be a comprehensive list of all duties, responsibilities, and qualifications required to do this job.

TO APPLY

All candidates are encouraged to apply. ABS is an equal opportunity employer. You can apply at abscareers.com.