What are the responsibilities and job description for the Manager III, Software Delivery and Release Management position at ABS?
Job Details
Job Description
The Manager III, Software Delivery and Release is responsible for overseeing the delivery of high-quality services and managing software release processes to ensure seamless operations and customer satisfaction. This role combines strategic leadership with operational management, working closely with cross-functional teams to deliver projects on time, within scope, and in alignment with organizational goals.
What You Will Do:
Education and Experience
The incumbent reports directly to a manager or Director level. This position may have Individual Contributor direct reports.
Notice:
This position requires access to information that is subject to control by the Export Administration Regulations and/or the International Traffic in Arms Regulations. Any offer of employment shall be contingent upon the Company's verification that the candidate is a "U.S. Person" or upon the receipt of all necessary export licenses or authorizations that may be required by U.S. export control laws. "U.S. Persons" are defined as U.S. citizens, U.S. lawful permanent residents (i.e., "" holders), or any individual granted protected status under the Immigration and Nationality Act (8 U.S.C. 1324b(a)(3)), including asylees and refugees. In the event a candidate refuses or cannot otherwise provide the necessary information for the Company to determine whether such licenses may be required, or for the Company to obtain any required licenses, the Company shall maintain the exclusive right to discontinue the application process and/or withdraw any contingent offer that has been made.
About Us
We set out more than 160 years ago to promote the security of life and property at sea and preserve the natural environment. Today, we remain true to our mission and continue to support organizations facing a rapidly evolving seascape of challenging regulations and new technologies. Through it all, we are anchored by a vision and mission that help our clients find clarity in uncertain times.
ABS is a global leader in marine and offshore classification and other innovative safety, quality, and environmental services. We're at the forefront of supporting the global energy transition at sea, the application of remote and autonomous marine systems, cutting-edge technical solutions, and many more exciting advancements. Our commitment to safety, reliability, and efficiency is ever-present, guiding our clients to safer and more efficient operations.
About Our Benefits
ABS Bureau proudly offers a variety of industry-leading benefits designed to enhance the life and well-being of our employees and their families. These benefits include, but are not limited to, medical insurance (PPO and HD), dental and vision insurance, Health Savings Account (HSA), Flexible Savings Account (FSA), life insurance, accidental death and dismemberment insurance, disability leave programs, parental leave program, paid holidays, and paid vacation time. The Company provides an Employee Assistance Plan (EAP) that offers support in personal wellness, including work-life services. ABS Bureau also offers a 401K plan with a generous company match, subject to plan requirements.
Equal Opportunity
ABS Bureau is committed to the equal employment opportunity of its employees and prohibits discrimination against any employee or qualified applicant based on race, color, creed, religion, national origin, sex, gender identity, age, disability, marital status, sexual orientation, citizenship status or veteran status, or other non-work-related characteristics that may be protected under the law of the Federal Government or specific state employment laws.
Notice
ABS and Affiliated Companies (ABS) will not pay a fee to any third-party agency without a valid ABS Master Service Agreement (MSA) authorized and signed by Human Resources. Any resume, CV, application, or other forms of candidate submission provided to any employee of ABS without a valid MSA on file will be considered property of ABS, and no fee will be paid.
Other
This job description is not intended, and should not be construed, to be an all-inclusive list of responsibilities, skills, efforts or working conditions associated with the job of the incumbent. It is intended to be an accurate reflection of the principal job elements essential for making a fair decision regarding the pay structure of the job. #ogjs
The Manager III, Software Delivery and Release is responsible for overseeing the delivery of high-quality services and managing software release processes to ensure seamless operations and customer satisfaction. This role combines strategic leadership with operational management, working closely with cross-functional teams to deliver projects on time, within scope, and in alignment with organizational goals.
What You Will Do:
- Lead and manage the end-to-end delivery of IT services, ensuring efficiency, reliability, and customer satisfaction.
- Establish and maintain Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) to measure and enhance service performance.
- Oversee incident, problem, and change management processes, ensuring timely resolution and communication.
- Drive continuous improvement initiatives to enhance service quality and operational efficiency.
- Foster strong relationships with stakeholders to understand and align services with business needs.
- Develop and manage the release lifecycle, including planning, scheduling, and coordinating software releases.
- Ensure releases are properly tested, documented, and deployed with minimal disruption to operations.
- Collaborate with development, QA, and operations teams to ensure smooth transitions and integrations.
- Implement and maintain release management processes, tools, and best practices.
- Monitor release performance and conduct post-release evaluations to identify opportunities for improvement.
- Identify and mitigate potential risks associated with software releases, ensuring stability and minimal disruption to production environments.
- Evaluate and select appropriate tools and technologies for release management, ensuring they meet the needs of the organization.
- Communicate release plans, progress, and issues to various stakeholders, including development teams, operations teams, and business users.
- Collaborate with DevOps teams to ensure seamless integration of development and operations processes.
- Oversee the System Development Life Cycle (SDLC) processes, ensuring best practices are followed from requirements gathering to deployment and maintenance.
- Build and lead a high-performing service delivery and release management team, providing mentorship and professional development.
- Develop and execute strategies to align service delivery and release management with organizational goals.
- Stay updated on industry trends, emerging technologies, and best practices to drive innovation.
- Act as an advocate for a customer-centric approach in all service delivery and release management activities.
- Track key metrics related to release quality, speed, and stability, identifying areas for improvement.
- Drive continuous improvement in the software delivery and release process, based on feedback and best practices.
Education and Experience
- 10 or more years of experience in software configuration management.
- 8 years of experience in IT service delivery, release management, or a related field, with at least 3 years in a leadership role.
- Bachelor's degree or recognized equivalent, preferably in data processing or a related field, from an accredited university or equivalent industry experience.
- Prior management responsibility.
- Prior experience working in organizations developing products for external clients.
- Clarity and conciseness in oral and written communications; demonstrated capability to produce effective presentations for delivery to both technical and non-technical audiences.
- Strong interpersonal skills to achieve departmental goals; ability to communicate and work well with others at all levels of the corporation.
- Working knowledge of the ABS Health, Safety, Quality and Environmental Management System.
- Strong understanding of IT service management frameworks (e.g., ITIL).
- Experience with release management tools and methodologies (e.g., Agile, DevOps, CI/CD).
- Proven ability to lead cross-functional teams and drive organizational change.
- Excellent communication, negotiation, and stakeholder management skills.
- Strong analytical and problem-solving capabilities
The incumbent reports directly to a manager or Director level. This position may have Individual Contributor direct reports.
Notice:
This position requires access to information that is subject to control by the Export Administration Regulations and/or the International Traffic in Arms Regulations. Any offer of employment shall be contingent upon the Company's verification that the candidate is a "U.S. Person" or upon the receipt of all necessary export licenses or authorizations that may be required by U.S. export control laws. "U.S. Persons" are defined as U.S. citizens, U.S. lawful permanent residents (i.e., "" holders), or any individual granted protected status under the Immigration and Nationality Act (8 U.S.C. 1324b(a)(3)), including asylees and refugees. In the event a candidate refuses or cannot otherwise provide the necessary information for the Company to determine whether such licenses may be required, or for the Company to obtain any required licenses, the Company shall maintain the exclusive right to discontinue the application process and/or withdraw any contingent offer that has been made.
About Us
We set out more than 160 years ago to promote the security of life and property at sea and preserve the natural environment. Today, we remain true to our mission and continue to support organizations facing a rapidly evolving seascape of challenging regulations and new technologies. Through it all, we are anchored by a vision and mission that help our clients find clarity in uncertain times.
ABS is a global leader in marine and offshore classification and other innovative safety, quality, and environmental services. We're at the forefront of supporting the global energy transition at sea, the application of remote and autonomous marine systems, cutting-edge technical solutions, and many more exciting advancements. Our commitment to safety, reliability, and efficiency is ever-present, guiding our clients to safer and more efficient operations.
About Our Benefits
ABS Bureau proudly offers a variety of industry-leading benefits designed to enhance the life and well-being of our employees and their families. These benefits include, but are not limited to, medical insurance (PPO and HD), dental and vision insurance, Health Savings Account (HSA), Flexible Savings Account (FSA), life insurance, accidental death and dismemberment insurance, disability leave programs, parental leave program, paid holidays, and paid vacation time. The Company provides an Employee Assistance Plan (EAP) that offers support in personal wellness, including work-life services. ABS Bureau also offers a 401K plan with a generous company match, subject to plan requirements.
Equal Opportunity
ABS Bureau is committed to the equal employment opportunity of its employees and prohibits discrimination against any employee or qualified applicant based on race, color, creed, religion, national origin, sex, gender identity, age, disability, marital status, sexual orientation, citizenship status or veteran status, or other non-work-related characteristics that may be protected under the law of the Federal Government or specific state employment laws.
Notice
ABS and Affiliated Companies (ABS) will not pay a fee to any third-party agency without a valid ABS Master Service Agreement (MSA) authorized and signed by Human Resources. Any resume, CV, application, or other forms of candidate submission provided to any employee of ABS without a valid MSA on file will be considered property of ABS, and no fee will be paid.
Other
This job description is not intended, and should not be construed, to be an all-inclusive list of responsibilities, skills, efforts or working conditions associated with the job of the incumbent. It is intended to be an accurate reflection of the principal job elements essential for making a fair decision regarding the pay structure of the job. #ogjs
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
